Website:
digitravelsolutions.com
Job details:
Company Description Digi Travel Solutions Pvt Ltd is a technology-driven travel management company focused on helping organizations reduce travel costs and improve booking efficiency. Its online booking engine provides travelers, travel coordinators, and internal teams with real-time fares directly from airline systems, displaying a range of options on a single screen for informed decision-making. The platform actively guides bookers toward the lowest available fares and integrates a structured travel approval process so approvers can compare selected flights with the most economical alternatives. Corporate clients benefit from real-time reporting that supports monitoring of travel spending, cost control, and overall efficiency. Digi Travel Solutions combines smart tools and transparent data to deliver cost-effective and streamlined travel experiences.
Role Description The SOTO Travel Desk Agent/Specialist is a full-time on-site role based in Saket, responsible for managing end-to-end travel arrangements for clients. Day-to-day tasks include handling flight, hotel, and car rental reservations; coordinating SOTO (Sold Outside Ticketed Outside) bookings; and ensuring compliance with company travel policies and fare guidelines. The role involves assisting travelers and travel coordinators by providing itinerary options, fare comparisons, and timely support through phone, email, and other channels. The specialist will work closely with internal teams to process approvals, optimize travel costs using the company’s booking engine, and resolve any issues related to bookings, changes, or cancellations. Maintaining accurate records, preparing basic travel reports, and delivering consistent, professional customer service are key aspects of this position.
Qualifications
- Strong reservations and travel arrangements skills, including experience with flights, hotels, and SOTO bookings.
- Proven customer service abilities, with a focus on responsiveness, problem-solving, and clear communication.
- Experience with car rental coordination and related ground transport services.
- Sales and upselling skills, including the ability to suggest cost-effective and value-added travel options.
- Familiarity with online booking tools, GDS or similar systems, and basic travel industry terminology.
- Attention to detail, accuracy in data entry, and ability to manage multiple bookings simultaneously.
- Comfort working in a fast-paced on-site environment in Saket, with flexibility for business needs.
- Relevant education in travel, tourism, hospitality, or a related field; prior corporate travel desk experience is an advantage.
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