Website:
heavengreenenergy.com
Job details:
We are seeking an experienced
Service Manager – Solar Inverter Service to lead the complete after-sales service function for our solar inverter business. The role is responsible for managing technical support, field service operations, warranty management, service teams, customer satisfaction, and continuous product improvement.
The ideal candidate will collaborate with R&D, Quality, Manufacturing, and Sales teams to ensure reliable product performance while establishing efficient service processes and delivering an exceptional customer experience.
Solar Inverter Service
Technical Troubleshooting
Root Cause Analysis (RCA)
Administrative Work
Technical Expertise
Responsibilities
- Lead solar inverter service operations
- Manage technical troubleshooting, warranty, and field support
- Guide and develop service engineers and channel partners
- Monitor service KPIs, customer satisfaction, and turnaround time
- Develop service SOPs, technical documentation, and training programs
Must Have
- 5 to 6 years of experience in solar inverter service or technical support
- Strong knowledge of on-grid, off-grid, and hybrid inverters
- Team leadership and people management experience
- Expertise in troubleshooting power electronics and PV systems
- Strong problem-solving skills
Nice to have
- Experience in inverter manufacturing or OEM environment
- Experience with ERP/CRM platforms
- Experience in service process automation and continuous improvement
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
Discover our products.
READ
What We Offer
Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
Click on Apply to know more.