iSON Xperiences
Website:
isonxperiences.com
Job details:
Company Description iSON Xperiences Ltd is a leading global customer experience management company at the forefront of the AI revolution. The organization combines advanced AI technologies with human empathy to transform how businesses engage with their customers. By focusing on AI-powered customer engagement, iSON Xperiences helps organizations scale smarter, improve efficiency, and deliver seamless, meaningful interactions. Team members join a future-focused environment where innovation, optimization, and impactful customer connections are central to the mission.
Role Description The Social Media Customer Support Executive is a full-time, on-site role based in Noida Sec 3. The role involves responding to customer inquiries and issues across social media platforms, ensuring timely and accurate support. Responsibilities include monitoring social channels, resolving customer concerns, escalating technical or complex cases to relevant teams, and maintaining clear records of interactions. The executive will collaborate with customer experience and technical teams, provide feedback on recurring issues, and help enhance online support processes to improve overall customer satisfaction.
Qualifications
- Strong customer-facing skills in Customer Support and Customer Service to manage inquiries and resolve issues professionally.
- Ability to deliver effective Online Support across social media channels, ensuring consistent and responsive communication.
- Experience in Customer Satisfaction practices, including follow-ups, feedback handling, and service quality improvement.
- Basic Technical Support capabilities to understand product or service issues and coordinate with technical teams for resolution.
- Excellent written communication skills and fluency in English; additional local languages are an advantage.
- Comfort with social media platforms, CRM tools, and standard office software.
- Strong problem-solving skills, attention to detail, and ability to work in a fast-paced, customer-centric environment.
- Prior experience in customer support or contact center roles; a diploma or degree in any discipline is beneficial.
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