Solstice Veridian Services
Website:
solsticeveridian.com
Job details:
Location: Phase 8, Industrial Area, Mohali (On-site)
Shift: Night Shift(starts 7 pm IST), Early Morning Shift (Starts at 2:00 AM IST) | 6 Days a Week
Commute: Personal transport required. No Cab
Pay Scale: 20k to 35k per month
Employment Type: Full-Time
About the Role
We are hiring a GDS Ticketing & Support Specialist specializing in the Canada-to-India travel corridor. In this role, you will handle high-volume flight bookings, perform Quality Control checks, optimize fares, and assist passengers with schedule changes and post-booking support during Canadian operational hours.
Key Responsibilities
- GDS Issuance & QC: Issue international flight tickets using Galileo (primary) and Amadeus. Conduct thorough Quality Control (QC) on files before ticketing—verifying name formats, baggage limits, and fare rules.
- Route & Transit Compliance: Verify transit visa requirements (e.g., UK, Schengen/European hub, or Middle East layovers) and entry rules specific to passengers traveling between Canada and India.
- Fare Optimization: Review itineraries prior to issuance to find cost efficiencies and better prices on popular Canada–India routes.
- Post-Sale Servicing: Handle inbound support calls for ticket re-issuances, date changes, cancellations, refunds, and airline schedule changes.
Requirements
- GDS Expertise: Proficiency in Galileo is required; experience with Amadeus is a plus.
- Route Knowledge: Familiarity with major carriers, hub transfers, and transit visa policies on Canada–India routes.
- Shift & Commute: Ability to work an early morning 2:00 AM IST shift, 6 days a week, with reliable personal transport to Phase 8, Mohali.
- Skills: Excellent attention to detail for file QC and strong verbal communication for handling post-sale support calls.
How to Apply
Interested candidates can send their resume to careers@solsticeveridian.com with the subject line "GDS Specialist (Canada-India) - Mohali".
Click on Apply to know more.
