zouma consulting services - apac
Website:
zouma.ai
Job details:
Job Description:
Experience: 1–2 Years
Role: Skin Expert – Tele-Sales
About the Role
Lemmorte is looking for a Skin Expert with strong communication and consultative selling skills to engage with customers over the phone, understand their skin concerns, recommend personalised solutions, and drive ART conversion, product sales, and upselling. The ideal candidate will combine strong skincare knowledge with a sales-oriented approach, creating trust with customers while effectively converting consultations into purchases.
Key Responsibilities
- Make outbound calls to Lemmorte customers and conduct personalised skin consultations.
- Understand customer skin concerns, requirements, existing routines, and product usage through effective probing.
- Recommend relevant Lemmorte products and personalised skincare routines based on customer needs.
- Drive ART (At-Home Routine/Treatment) conversion through consultative selling.
- Identify opportunities to cross-sell and upsell relevant skincare products and routines.
- Convert customer interest and consultations into successful sales.
- Clearly communicate product benefits, ingredients, usage, expected experience, and value proposition.
- Handle customer objections confidently and convert concerns into sales opportunities.
- Build customer trust through expert-led, personalised recommendations rather than hard selling.
- Conduct follow-up calls with customers to improve conversion, repeat purchases, and product adoption.
- Maintain accurate customer interaction, recommendation, and sales records.
- Consistently achieve assigned sales, conversion, ART, upselling, and productivity targets.
- Ensure every interaction meets Lemmorte's standards for customer experience, product accuracy, and responsible skincare communication.
Ideal Candidate Profile
- 1–2 years of experience in skincare, beauty, wellness, cosmetology, dermatology, or premium beauty retail/tele-sales.
- Strong knowledge of skin types, skin concerns, skincare ingredients, routines, and products.
- Proven experience in tele-sales, consultative selling, conversion, upselling, or customer counselling.
- Excellent communication, probing, objection-handling, and persuasion skills.
- Comfortable working towards individual sales and conversion targets.
- Ability to identify customer needs and map them to the right products.
- Strong commercial mindset with a genuine interest in skincare and customer experience.Preferred Background
- Candidates from VLCC, Lakmé, Orane, or similar reputed beauty, skincare, cosmetology, dermatology, wellness, or premium personal-care brands will be strongly preferred.
- Candidates with experience in skin consultations + sales conversion + upselling will have an added advantage.
Key Performance Indicators
- ART Conversion
- Sales Conversion
- Revenue / Sales Value
- Upselling & Cross-selling
- Average Order Value (AOV)
- Repeat Purchase / Re-orderConversion
- Call Productivity
- Customer Experience & Quality
Key Competencies
Skin Expertise | Consultative Selling | Tele-Sales | ART Conversion | Upselling | Objection Handling | Customer Engagement | Product Knowledge | Communication | Target Orientation
The Ideal Lemmorte Skin Expert
Someone who can understand the customer's skin, build trust like an expert, recommend like a consultant, and close like a sales professional.
Work Location: In person
Click on Apply to know more.
