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Job details:
Clinikally is a leading dermatology-first digital healthcare platform in India, built to make expert skin and hair care accessible, transparent, and personalized. We combine clinical expertise, technology, and curated products to deliver end-to-end dermatology solutions..
With a strong focus on evidence-based treatments and patient-centric care, Clinikally works with certified dermatologists and wellness experts to provide consultations, treatment plans and product recommendations rooted in science and trust.
Role Objective:To deliver a personalized and seamless in-store experience by assisting customers with skincare and haircare solutions, driving conversions, and ensuring high customer satisfaction at the Clinikally Experience Center.
Key Responsibilities:- Engage with walk-in customers to understand their skincare/haircare concerns and recommend suitable products/services
- Provide basic product education and guide customers on usage, routines, and benefits
- Assist in converting consultations into product/service sales
- Coordinate with in-house dermatologists/experts for customer consultations when required
- Ensure excellent customer experience and handle queries or concerns effectively
- Maintain store hygiene, visual merchandising, and product displays as per brand guidelines
- Manage billing support and ensure accurate order processing
- Track daily walk-ins, conversions, and sales performance
- Support inventory management including stock checks and coordination for replenishment
- Stay updated with product knowledge, new launches, and ongoing promotions
Requirements:- 1–3 years of experience in beauty, skincare, or retail sales (clinic/derma background is a plus)
- Good understanding of skincare/haircare products and routines
- Strong communication and interpersonal skills
- Customer-first mindset with a sales-oriented approach
- Presentable and well-groomed personality
- Basic knowledge of billing systems and CRM tools is preferred
What We’re Looking For:- Someone who is passionate about skincare and customer experience
- Ability to build trust with customers and provide genuine recommendations
- High ownership and ability to work in a fast-paced environment
Click on Apply to know more.
