Innovative Techhub Pvt. Ltd.
Website:
ithpl.com
Job details:
Job Title: Service Manager / Shift Lead – L2
Location: BKC, Mumbai
Experience: 8–10 Years
Work Schedule: Rotational Shifts | 6 Days Working
Job Responsibilities:
- Manage IT service delivery and day-to-day operations.
- Monitor SLA/KPI performance and ensure targets are achieved.
- Handle incidents, problems, escalations and RCA documentation.
- Manage team performance, roster and attendance.
- Coordinate with clients, internal teams and vendors.
- Prepare service reports and maintain SOP/process documentation.
- Conduct KT and training sessions as required.
Required Skills:
- ITIL framework knowledge.
- Strong incident and escalation management skills.
- Team handling and stakeholder management.
- Good analytical and problem-solving skills.
- Excellent verbal and written communication.
- Good knowledge of MS Excel, Word and PowerPoint.
Click on Apply to know more.
