Dentsu
Website:
dentsu.com
Job details:
Job Description:
Must-Have Skills
Salesforce Platform Expertise
- Strong hands-on experience with Salesforce Sales Cloud and Service Cloud.
- Experience designing and configuring: Leads, Accounts, Contacts, Opportunities, Cases, Knowledge Base, Queues, Omni-Channel, Service Console, Entitlements and SLAs
- Understanding of Salesforce security architecture including Profiles, Permission Sets, Sharing Rules, and Role Hierarchies.
Development Skills
- Strong Apex development experience.
- Expertise in: Lightning Web Components (LWC), Apex Triggers, Batch Apex, Queueable Apex, Scheduled Jobs, SOQL/SOSL
- Experience with Salesforce APIs: REST API, SOAP API, Bulk API, Platform Events
Automation & Integration
- Strong experience with Salesforce Flow.
- Experience integrating Salesforce with:ERP systems, Marketing Automation platforms, Contact Center solutions, Third-party applications
- Familiarity with middleware platforms such as MuleSoft, Boomi, or Informatica.
Development Best Practices
- Experience with Git-based source control.
- CI/CD and DevOps understanding.
- Experience working in Agile delivery environments.
- Unit testing and deployment management expertise.
Good-to-Have Skills (Advanced Use Cases)
- Advanced Salesforce Capabilities like integration with Salesforce Data Cloud, Salesforce Marketing Cloud integration.
- Salesforce Einstein AI capabilities.
- Agentforce implementation exposure.
- AI-powered case routing and service automation.
- Predictive lead scoring and opportunity insights.
Service Transformation
- Omnichannel service orchestration.
- Intelligent case routing and workforce optimization.
- Knowledge management and self-service portal implementations.
- Conversational AI and chatbot integrations.
Preferred Certifications
- Salesforce Platform Developer I & II
- Salesforce Sales Cloud Consultant
- Salesforce Service Cloud Consultant
- Salesforce App Builder
Ideal Candidate
A hands-on Salesforce Developer who can independently build, customize, and integrate Sales Cloud and Service Cloud solutions while supporting business teams in optimizing sales effectiveness, customer service operations, and CRM-driven customer experiences. The candidate should be comfortable working across configuration, customization, integration, and platform development.
Location:
India - Maharashtra- Pune - Baner - Amar Madhuban Tech Park
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
Click on Apply to know more.