Statiq
Website:
statiq.in
Job details:
Why Statiq?
Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as one of the top 3 most promising start-ups by NASSCOM in the year 2020; it was the same year we got selected for Y Combinator, a Silicon Valley based accelerator program.
About the Role:
We are seeking a dedicated Service Engineer / Sr. Engineer to play a critical role in maintaining the reliability, performance, and uptime of our rapidly expanding EV charging network. This role involves executing on-ground service activities, including field diagnostics, preventive maintenance, breakdown resolution, and customer support, while ensuring compliance with operational and safety standards. You will collaborate closely with internal teams, OEMs, and service partners to resolve issues efficiently, manage service associates, maintain service documentation, and support continuous improvement initiatives. The ideal candidate brings strong technical troubleshooting skills, excellent customer-handling abilities, and the capability to coordinate field operations with a high sense of ownership and discipline, ideally with experience in EV charging hardware or relevant telecom power systems.
KEY RESPONSIBILITIES:
- Manage service complaints through systematic Daily Fault Reports (DPR) and ensure timely issue resolution.
- Attend and resolve charger breakdowns, perform preventive maintenance, and execute service tasks as per defined guidelines or customer requirements.
- Maintain accurate records of service spare parts, including request logs, usage tracking, and return reports.
- Manage service associates, ensuring task allocation, follow-up, and productivity.
- Handle customer escalations professionally and ensure closure within timelines.
- Drive service revenue generation through effective service delivery and commercial diligence.
- Conduct training sessions for customers and service partners on charger operations, safety, and maintenance.
- Maintain PM (Preventive Maintenance) documentation including PM Tracker, DMR Sheet, and compliance reports as required by management.
- Ensure strong coordination with internal teams to support uptime, reliability, and service quality across the region.
WHAT ARE WE LOOKING FOR?
- Degree in Electrical / Electronics Engineering from a regular full-time program (correspondence/distance degrees will not be considered).
- 3–5 years of experience in customer service support for EV chargers, SMPS, UPS, or relevant Telecom domain.
- Strong command over written and spoken English.
- Strong interpersonal skills and the ability to build effective working relationships with customers and internal teams.
- Good technical understanding of EV Chargers, SMPS, UPS, electrical systems, and field service processes.
- Proficiency in Laptop operations, MS Excel, MS Word, PowerPoint, and digital reporting.
- Willingness for extensive travel across the assigned region/circle.
- Familiarity with CS commercial activities such as billing, payment collection, PO validation, and service revenue processes.
- Ability to manage associate manpower, vendors, and on-ground resources efficiently.
- Analytical ability to diagnose faults and implement corrective actions using tools such as CAN, Tera-term, J-Tag, RS485, RS232, etc.
- Understanding of industry standards such as ISO 15118, ISO 92196, ISO 61851, SAE J1772, OCPP, PLC.
- Knowledge of MCCB, RCD, ELCB, rectifiers, network operations, and low-voltage/high-voltage components.
- Working knowledge of BMS, controllers, and microcontrollers is an added advantage.
WHAT'S IN IT FOR YOU?
- Generous Leave Policy: Benefit from a comprehensive leave policy for work-life balance.
- Excellent Office Facilities: Work in a modern and well-equipped office space.
- Learning and Development Opportunities: Access ongoing professional growth programs.
- Dynamic and Supportive Team: Collaborate with talented and supportive colleagues.
- Insurance covering you
Click on Apply to know more.
