Website:
gctechsoft.com
Job details:
Certifications (Preferred) (CSA) ,ITIL Foundation Certification,
Required Skills
• Strong understanding of ServiceNow ITSM modules.
• Experience in requirement gathering and stakeholder management.
• Knowledge of ITIL processes and framework.
• Ability to create user stories, use cases, process diagrams, and functional specifications.
• Experience with Agile/Scrum methodology.
• Good communication and presentation skills.
Preferred Skills
• ServiceNow CSA Certification.
• ITIL Foundation Certification.
• Exposure to CMDB, Service Portal, Knowledge Management, and Reporting.
• Experience working in global delivery environments.
Responsibilities Matrix
• Requirement Gathering
• Process Analysis & Improvement
• User Story Creation
• UAT Coordination
• Stakeholder Management
• Release Support
• Documentation & Training
Ideal Candidate: A functional consultant/business analyst who can bridge business requirements and ServiceNow technical teams while ensuring successful ITSM process implementation and adoption.
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