Website:
ananttam.com
Job details:
Senior ServiceNow Developer (ITSM & ITOM) — 5+ Years 📍 Pune | Hybrid
About Ananttam Ananttam is a boutique ServiceNow implementation and consulting partner with consultants delivering across ITSM, ITOM, ITAM, GRC, SecOps, HRSD, CSM, and Now Assist/AI Agents. We work with enterprise clients across India and the Middle East, and support US-based ServiceNow partners through staff augmentation and managed services.
About the Role We're building our ServiceNow practice and looking for a Senior ServiceNow Developer with strong, hands-on expertise across ITSM and ITOM. You'll work on implementation, customization, and optimization engagements.
Key Responsibilities
- Design, develop, and configure ServiceNow solutions across ITSM (Incident, Problem, Change, Request) and ITOM (Discovery, Service Mapping, Event Management, CMDB)
- Build and maintain custom applications, workflows, business rules, client scripts, and integrations
- Own technical delivery for assigned modules, ensuring quality, performance, and adherence to ServiceNow best practices
- Work with integration technologies (REST/SOAP, MID Server, Flow Designer) to connect ServiceNow with third-party systems
- Participate in requirement analysis, solution design, and technical documentation
- Mentor junior developers and support code review and governance standards
- Collaborate with US and UK client teams across time zones as needed
Required Skills & Experience
- 5+ years of ServiceNow development experience, with at least 2-3 years focused on ITOM (Discovery, Service Mapping, Event Management)
- Strong ITSM implementation experience across core modules
- Proficiency in JavaScript, Glide APIs, Flow Designer, and Integration Hub
- Solid understanding of CMDB data model and CI relationships
- Experience with ServiceNow scripting best practices, ACLs, and UI policies
- ServiceNow CSA required; CIS-ITSM and/or CIS-Discovery/Service Mapping strongly preferred
- Excellent communication skills and ability to work directly with client stakeholders
- Flexibility to work across different time zones
Good to Have
- Exposure to Now Assist, AI Agents, or GenAI-based ServiceNow use cases
- Experience working in a partner/consulting environment with multiple concurrent client engagements
What We Offer
- Opportunity to work across diverse enterprise engagements, not siloed on a single client
- Direct exposure to modern ServiceNow capabilities including AI Agents and Now Assist
- Growth path toward architect and lead roles within a fast-scaling boutique consulting firm
Click on Apply to know more.
