Ignisov Consulting Services
Website:
ignisov.com
Job details:
Role: ServiceNow Business Analyst
Experience: 5-8 Years
Location: Remote
Job Type: Contract
Openings: 1
Work Hours: 9:00 AM – 6:00 PM IST, Monday to Friday
Notice Period: Immediate
About the Role
We are looking for a ServiceNow Business Analyst to work with business and technical stakeholders on ServiceNow operational requirements, process improvements, configuration changes and minor enhancements.
The role will help translate business requirements into clear ServiceNow requirements while working closely with ServiceNow support, development, governance and implementation teams.
The position will support processes and capabilities across ITSM, ITOM, HAM, CMDB, Service Catalog, workflows, reporting, dashboards and ServiceNow applications.
Key Responsibilities
- Work with business stakeholders to understand ServiceNow requirements and operational challenges.
- Gather, analyse and document business and functional requirements.
- Translate business requirements into clear ServiceNow functional requirements.
- Analyse existing ServiceNow processes and identify improvement opportunities.
- Support requirements for ITSM processes, service requests and catalog items.
- Work with stakeholders on forms, fields, approvals, notifications and workflow requirements.
- Support requirements related to ITOM, CMDB and HAM processes.
- Analyse CMDB and asset-related process requirements and data quality issues.
- Define requirements for reports, dashboards and operational metrics.
- Support requirements for ServiceNow App Engine applications.
- Work with technical teams on integrations and external system dependencies.
- Participate in requirement clarification, solution discussions and impact assessments.
- Prepare functional documentation and supporting business requirements.
- Support creation and maintenance of SOPs, knowledge articles and operational documentation.
- Participate in testing activities and coordinate with stakeholders for validation and UAT.
- Support defect analysis and clarification during testing and production support.
- Assist with change requests and minor enhancement requirements.
- Help identify automation and process optimization opportunities.
- Participate in service review, incident review and governance meetings where required.
- Coordinate with technical teams to ensure business requirements are correctly understood and implemented.
- Maintain requirement traceability and documentation throughout the change lifecycle.
Required Skills
- Strong understanding of ServiceNow platform capabilities and enterprise service management.
- Good understanding of ITSM processes and ServiceNow configuration concepts.
- Experience gathering and documenting business and functional requirements.
- Ability to translate business requirements into ServiceNow requirements.
- Understanding of Service Catalog, workflows, approvals and request fulfilment.
- Working knowledge of CMDB and ITOM concepts.
- Understanding of HAM / asset management processes.
- Experience working with reports and dashboards.
- Strong analytical and problem-solving skills.
- Excellent stakeholder communication and coordination skills.
- Strong documentation skills.
- Ability to work effectively with both business and technical teams.
- Relevant ServiceNow certification is preferred/expected as applicable to the role.
Click on Apply to know more.