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Job details:
We’re Hiring: Service Quality Assurance Manager
Full-Time | Starting Soon
CallHana is a next-generation communication platform designed to connect people through meaningful conversations in a safe, secure, and professional environment.
We’re looking for a Service Quality Assurance Manager to ensure that every interaction on our platform meets the highest standards of service, consistency, and user satisfaction.
Role Summary:
You’ll be responsible for monitoring service quality, auditing interactions, and suggesting improvements that enhance user experience across all channels.
Key Responsibilities:
• Track expert and user ratings post-call
• Randomly audit call/chat transcripts weekly for quality
• Suggest policy, flow, or training changes for service agents
• Ensure consistency across all interaction channels
To Apply:
Send your CV to 9183709009 directly.
If you have an eye for detail, a passion for service excellence, and the ability to turn insights into action, we’d love to hear from you!
Click on Apply to know more.
