Website:
sourcingconnectconsulting.com
Job details:
Hiring: Service Manager (ITSO) – Java
Company: Sourcing Connect Consulting
Experience: 8–10 Years
Location: Remote – No Location Constraint
Preferred Location: Pune
Work Model: Remote
About the Role
Sourcing Connect Consulting is looking for an experienced Service Manager (ITSO) with strong hands-on Java coding experience to manage IT service operations, application stability, SLA performance, incident management, change management, risk management, and continuous service improvement.
This is not a purely managerial IT Service Management role. The candidate must have genuine, working-level hands-on Java coding and scripting experience and should be capable of writing or modifying Java programs/scripts for automation, monitoring, troubleshooting, and operational improvements.
A Java coding assessment will be part of the selection process.
Key Responsibilities
Java Coding & Scripting
- Write and modify Java programs and scripts to support service operations.
- Develop automation solutions for monitoring, troubleshooting and operational improvements.
- Analyze and troubleshoot Java application issues in production/service environments.
- Work with application development and technical teams to resolve Java-related incidents.
- Identify opportunities to automate repetitive operational activities.
SLA & Performance Management
- Monitor daily service operations against agreed SLAs, OLAs and KPIs.
- Track service availability, performance, reliability and operational health.
- Prepare dashboards and management reports covering service performance.
- Identify SLA breaches, bottlenecks and operational risks.
- Act as a senior escalation point for unresolved incidents and service disruptions.
Incident & Operational Management
- Lead and oversee incident management and ensure timely resolution.
- Coordinate major incidents and technical escalations across relevant teams.
- Drive restoration of services while minimizing business impact.
- Monitor recurring incidents and drive permanent corrective actions.
- Apply ITIL, Agile and DevOps practices to maintain operational stability.
Continuous Service Improvement
- Conduct Root Cause Analysis (RCA) for recurring incidents and service issues.
- Identify opportunities to improve service quality, reliability and efficiency.
- Drive automation and process optimization initiatives.
- Reduce recurring incidents, manual effort and operational costs.
- Track and report continuous service improvement initiatives.
Risk Management & Business Continuity
- Identify operational and technology risks affecting service availability.
- Support Disaster Recovery (DR) and Business Continuity Planning (BCP) activities.
- Participate in DR testing and ensure recovery procedures are maintained.
- Develop mitigation plans for critical service risks.
Policy & Compliance
- Ensure compliance with applicable IT policies, standards and governance requirements.
- Ensure operational processes are followed consistently.
- Maintain appropriate documentation for governance and audit requirements.
Change Management
- Manage and ensure compliance with Change Management processes for the POD.
- Review changes for potential operational impact and risk.
- Ensure required approvals, testing and implementation procedures are followed.
- Coordinate change implementation and post-change validation.
- Monitor change outcomes and drive improvements.
Required Skills & Experience
Must Have
- 8–10 years of IT experience.
- Strong experience in IT Service Management / IT Service Operations.
- Hands-on Java coding experience – Mandatory.
- Ability to write and modify Java programs/scripts.
- Experience with Incident, Problem and Change Management.
- Strong SLA, KPI and service-performance management experience.
- Experience handling technical escalations and production issues.
- Strong Root Cause Analysis and Continuous Service Improvement experience.
- Good understanding of ITIL/service management processes.
- Strong stakeholder management and communication skills.
Good to Have
- Agile and/or DevOps experience.
- Application production support experience.
- Cloud exposure – AWS, Azure or GCP.
- Knowledge of APIs, databases and application integration.
- Experience with automation and monitoring tools.
- ITIL certification.
Ideal Candidate
We are looking for a technically strong Service Manager who can combine service-management expertise with practical Java skills.
The ideal candidate should be comfortable moving between:
Service Management → SLA/KPI Monitoring → Incident Management → Java Troubleshooting → Hands-on Coding → RCA → Change Management → Continuous Improvement
Candidates with only ITSM/Service Management experience and no practical Java coding experience will not be considered.
Selection Process
Java Coding Assessment – Mandatory
Candidates will be required to take a Java coding assessment during the recruitment process.
Please share candidates only if they:
- Have genuine hands-on Java coding experience.
- Can write Java programs/scripts independently.
- Are comfortable taking the Java coding assessment.
- Can demonstrate practical Java knowledge during the technical interview.
Work Location
Remote – India
There is no location constraint for the role. Candidates from across India can be considered.
Pune-based candidates will be preferred.
Candidate Compliance
- Candidate must be available to work on Sourcing Connect Consulting payroll.
- Selected candidates will be required to provide PAN and UAN details for client onboarding/verification.
- Please ensure candidates are comfortable with the payroll and documentation requirements before submission.
Apply / Share Profiles bivash.banerjee@sourcingconnectconsulting.com
Interested candidates can share their updated CV highlighting Java coding experience, IT Service Management, SLA/KPI management, incident management and production support experience.
Click on Apply to know more.
