Website:
inframart.com
Job details:
A Service Expert is responsible for installing, maintaining, and repairing equipment while ensuring customer satisfaction. Typical roles and responsibilities include:
Install and commission equipment at customer sites.
Perform preventive maintenance as per the service schedule.
Diagnose and troubleshoot mechanical, electrical, and electronic faults.
Repair or replace defective parts to restore equipment operation.
Respond to breakdown calls within the agreed response time.
Test equipment after repairs to ensure proper performance.
Prepare and submit service reports, job sheets, and installation reports.
Maintain spare parts inventory and recommend parts for replacement.
Provide customer training on equipment operation and basic maintenance.
Follow safety procedures and company quality standards during all service activities.
Coordinate with technical support and other teams to resolve complex issues.
Maintain good customer relationships and address service-related concerns.
Meet service KPIs such as response time, first-time fix rate, customer satisfaction, and preventive maintenance completion.
Qualification: Iti/Diploma/BE in ECE,EEE and Mech
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