Website:
watchdogsecurity.org
Job details:
Company Description Watchdog Security is a leading system integration and critical infrastructure solutions provider, specializing in data centers, smart buildings, fire and life safety, and integrated security solutions across India. The company partners with enterprises, hyperscale environments, commercial infrastructure, and mission-critical facilities to deliver reliable, scalable, and future-ready technology ecosystems. With strong expertise in mission-critical infrastructure, Watchdog Security designs, engineers, implements, and maintains integrated systems that ensure operational continuity, safety, security, efficiency, and uptime. Its portfolio includes data centre ELV and critical infrastructure solutions, fire alarm and gas suppression systems, building management systems, integrated security, and automation solutions. Focused on secure, intelligent, and resilient infrastructure, Watchdog Security supports India’s evolving data centre and smart infrastructure ecosystem with compliance-driven engineering and experienced technical teams.
Role Description The Service Coordinator is a full-time, on-site role based in the Mumbai Metropolitan Region. This role is responsible for coordinating service requests, scheduling site visits, and supporting the delivery of maintenance and support activities for data centre, smart building, fire and life safety, and integrated security systems. The Service Coordinator will manage service documentation, track work orders, update service logs, and ensure timely communication between clients, field technicians, and internal stakeholders. The role includes monitoring service status, following up on open issues, preparing basic reports, and supporting adherence to safety, compliance, and quality standards. The Service Coordinator will also assist with inventory tracking for service-related materials, handle customer queries professionally, and help streamline service workflows to improve responsiveness and uptime.
Qualifications
- Strong organizational and time-management skills, with the ability to coordinate multiple service requests and schedules.
- Effective written and verbal communication skills to interact with clients, technicians, and internal teams in a clear and professional manner.
- Basic understanding of building services, security systems, or technical infrastructure (e.g., CCTV, access control, fire alarm, BMS) is an advantage.
- Proficiency in using office productivity tools and service management software (e.g., spreadsheets, ticketing or CRM systems).
- Attention to detail in maintaining records, updating service logs, and preparing reports and documentation.
- Customer-focused mindset with the ability to handle queries, manage expectations, and support issue resolution calmly and efficiently.
- Ability to work on-site in the Mumbai Metropolitan Region and collaborate effectively with cross-functional technical and project teams.
- Prior experience in service coordination, operations support, or an administrative role in technology, infrastructure, or facilities management is preferred.
- Diploma or degree in engineering, technology, business administration, or a related field is beneficial.
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