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Company Description SOTERIA COMMAND CENTER PRIVATE LIMITED is a Delhi-based organization operating from Greater Kailash-I, with a focus on providing reliable command center and support services. The company works with a diverse range of clients, emphasizing efficient operations and high-quality service delivery. Team members collaborate closely to ensure smooth coordination and timely responses across all assignments. The work environment values professionalism, accountability, and clear communication. Applicants can expect to join a growing organization with opportunities to contribute to process improvements and service excellence.
Role Description The Service Coordinator role is a full-time, on-site position based in Gurugram. The Service Coordinator is responsible for organizing and tracking service requests, ensuring timely resolution, and maintaining accurate records of all activities. Daily tasks include coordinating between internal teams and clients, scheduling and monitoring service activities, and updating stakeholders on progress. The role also involves handling customer queries, addressing issues, escalating complex cases when needed, and supporting the operations team with documentation and reporting. The Service Coordinator is expected to contribute to continuous improvement of service processes and uphold high standards of customer service and professionalism.
Qualifications
- Strong Service Coordination skills, including scheduling, tracking, and follow-up on service activities.
- Excellent Interpersonal Skills and Communication abilities to interact effectively with clients and internal teams.
- Foundational knowledge of Operations Management to support efficient workflows and adherence to procedures.
- Proven Customer Service skills, with the ability to manage inquiries, resolve issues, and maintain positive relationships.
- Attention to detail, strong organizational skills, and proficiency with common office software and reporting tools.
- Ability to work on-site in Gurugram, manage multiple priorities, and perform well in a fast-paced environment.
- Prior experience in coordination, administration, or service operations is preferred; a relevant diploma or degree is an advantage.
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