Astek
Website:
astekgroup.fr
Job details:
About This Job
Astek Middle East
Location: Bengaluru, Karnataka, India
Work Mode: On-site
Industry: Information Technology & Services
Job Description
We are looking for an experienced Server Administrator and Service Delivery Lead to oversee enterprise infrastructure operations while leading a technical support team. The successful candidate will ensure high availability of critical infrastructure, drive operational excellence, maintain SLA compliance, and act as the primary escalation point for infrastructure-related incidents.
This role is based in Sharjah, United Arab Emirates, and requires relocation. Only candidates who are willing to relocate to Sharjah, UAE, should apply. Applications from candidates who are not open to relocation will not be considered.
This role combines strong technical expertise in Windows server administration, virtualization, cloud platforms, and infrastructure management with leadership, stakeholder management, and service delivery responsibilities.
Key Responsibilities
Lead day-to-day infrastructure operations and service delivery activities.Manage Windows Server environments, virtualization platforms, storage, and backup systems.Ensure high availability, performance, security, and reliability of enterprise infrastructure.Lead incident, problem, and change management activities in accordance with ITIL best practices.Monitor SLA and KPI performance and implement continual service improvement initiatives.Act as the technical escalation point for critical infrastructure incidents.Manage and mentor L1 and L2 support engineers.Coordinate maintenance windows, upgrades, and infrastructure projects.Collaborate with internal stakeholders and vendors to resolve complex technical issues.Produce operational reports, capacity planning, risk assessments, and service review documentation.Ensure compliance with security policies, disaster recovery, and business continuity requirements.Support cloud infrastructure and virtualization technologies where applicable.
Requirements
Bachelor's degree in Information Technology, Computer Science, or related discipline.15+ years of experience managing enterprise infrastructure environments.Strong experience administering Microsoft Windows Server environments.Hands-on experience with VMware and/or Hyper-V virtualization.Experience with Microsoft Azure or other cloud platforms.Strong knowledge of Active Directory, DNS, DHCP, Group Policy, backup, storage, and disaster recovery.Solid understanding of networking fundamentals.Experience managing SLAs, KPIs, incident, problem, and change management.Previous experience leading technical support or infrastructure teams.Excellent communication, stakeholder management, and leadership skills.
Preferred Certifications
ITIL Intermediate or ExpertMicrosoft CertifiedVMware VCPMicrosoft Azure Administrator
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