Foliage Outdoors
Website:
foliageoutdoors.com
Job details:
Senior Travel Tour Counsellor - FITDomestic & International Travel | Pune | Full-time | On-site
Company Description
Foliage Outdoors is a Pune-based, multi-award-winning travel company with over 26 years of experience in creating memorable travel experiences across India and around the world.
Since 2000, Foliage Outdoors has built a strong reputation for wildlife, nature, adventure and offbeat travel, while also offering comprehensive travel solutions to both retail and corporate clients.
Our services include air ticketing, hotel bookings, customised holidays, visa assistance, travel insurance, wildlife tours, adventure programmes and international travel.
What sets us apart is our ability to combine professional travel services with deep destination knowledge and a passion for exploration. Our team works closely with travellers to create journeys that are personalised, well-planned and meaningful.
At Foliage Outdoors, you will work in a dynamic environment where travel knowledge, customer relationships, sales skills and destination expertise come together.
Role Description
We are looking for an experienced Senior Travel Tour Counsellor - FIT to join our team in Pune.
This is a full-time, on-site role for someone who enjoys speaking with travellers, understanding their requirements and designing personalised Domestic and International FIT holidays.
The role goes beyond simply booking hotels and flights. You will be responsible for understanding the traveller, suggesting the right destination and experiences, designing the itinerary, preparing the proposal and costing, converting the enquiry and coordinating the booking through to completion.
You will work on a wide range of travel requirements including:
- Customised Domestic and International holidays
- Family holidays
- Honeymoon and couple holidays
- Luxury and premium holidays
- Offbeat travel
- Wildlife and safari holidays
- Adventure and experiential travel
- Corporate and leisure travel
- Inbound travel requirements
Key Responsibilities
- Consult with travellers to understand their interests, budget, travel dates, purpose and expectations.
- Design customised FIT itineraries that are practical, interesting and commercially viable.
- Recommend suitable destinations, hotels, experiences, sightseeing, transfers and routing.
- Prepare detailed itineraries, proposals and accurate quotations.
- Handle the complete enquiry cycle from initial enquiry to booking confirmation.
- Follow up with prospective clients and convert enquiries into confirmed bookings.
- Coordinate and book flights, hotels, transfers, activities, sightseeing and other travel services.
- Coordinate visa assistance and travel insurance requirements wherever applicable.
- Work closely with hotels, DMCs, airlines, ground handlers and other suppliers.
- Negotiate with suppliers to obtain the right combination of price, quality and service.
- Maintain accurate booking and customer information in the CRM and relevant travel systems.
- Coordinate with the Operations team to ensure smooth execution of confirmed holidays.
- Stay connected with clients before, during and after their travel.
- Handle customer concerns and coordinate timely resolution of service issues.
- Develop strong, long-term relationships with clients and encourage repeat business and referrals.
- Keep updated with destinations, hotels, travel trends, new experiences and supplier offerings.
- Work towards individual and team sales and conversion targets.
- Contribute ideas to improve sales processes, customer experience and product offerings.
What We Are Looking For
We are looking for a confident and experienced travel professional who can independently manage FIT enquiries and create travel solutions rather than simply sell standard packages.
The ideal candidate should have: - 3+ years of relevant experience in a Travel Agency, Tour Operator, DMC or Travel Company.
- Strong experience in Domestic and/or International FIT sales.
- Good knowledge of destinations, hotels, suppliers and travel services.
- Experience in designing customised itineraries and holiday packages.
- Good understanding of routing, costing, hotel selection and travel logistics.
- Strong customer service and relationship-building skills.
- Excellent verbal and written communication skills.
- The ability to understand customer requirements through effective questioning and active listening.
- Strong negotiation, follow-up and conversion skills.
- Ability to manage multiple enquiries and bookings simultaneously.
- Good attention to detail and ownership of assigned enquiries.
- Working knowledge of GDS, airline portals, hotel booking systems and other travel technology is an advantage.
- Good working knowledge of MS Office, email, internet and CRM systems.
- Ability to work in a target-driven, team-oriented environment.
An added advantageExperience in any of the following will be valuable:
- International FIT travel
- Luxury and premium holidays
- Wildlife and safari travel
- Adventure and experiential travel
- Offbeat destinations
- Inbound travel
- Corporate travel
- Personal travel experience across destinations you sell
A degree or diploma in Travel & Tourism, Hospitality, Business or a related field is preferred, although relevant practical experience will be given equal consideration.
The Person We Are Looking For
You could be the right fit if you:
Love talking about travel.
Enjoy researching destinations.
Know the difference a good hotel can make to a holiday.
Can create an itinerary that makes a customer say, "This is exactly what I was looking for."
Are comfortable discussing budgets and closing sales.
Know that good follow-up is an important part of travel sales.
Take ownership from enquiry to booking.
Most importantly, you should see yourself as a Travel Consultant, not just a Travel Booking Executive.
Your job is to help the traveller make the right travel decision.
Why Join Foliage Outdoors?
At Foliage Outdoors, you will have the opportunity to work across a diverse range of travel experiences and destinations.
You will be exposed to wildlife, nature, adventure, offbeat and international travel, while working alongside a team with deep experience in experiential tourism.
For someone passionate about travel, this is an opportunity to build a long-term career in travel sales and holiday consulting while continuously expanding your destination knowledge.
Employment Type
Full-time
Work Location
Pune, Maharashtra
This is a 100% work-from-office position. There is no work-from-home or hybrid option. Candidates must be comfortable commuting to our Pune office daily.
Industry
Leisure, Travel & Tourism
Experience
3+ years in Travel Sales / FIT Travel Consulting preferred
Number of Positions
2
Apply
Email: careers@foliageoutdoors.com
Phone: +91 93713 16002
If you believe you can turn a traveller's requirements into a well-designed journey and a confirmed booking, we would like to hear from you.
Join Foliage Outdoors and help people discover the world, one journey at a time.
Click on Apply to know more.
