Website:
bookmytournow.com
Job details:
JOB DESCRIPTIONCompany Name
Book My Tour Now
Website
www.bookmytournow.com
Job Title
Travel Consultant
Department
Sales & Travel Consulting
Location
[To be filled]
Reports To
Sales Manager / Team Leader
Company Brief
Book My Tour Now is a customer-focused Tours & Travels company providing customized domestic and international travel packages and travel-related services.
The company focuses on understanding customer requirements, creating suitable travel solutions, managing bookings, and providing continuous support throughout the travel planning process.
Our objective is to provide a smooth and professional customer experience through timely communication, customized solutions, organized booking processes, and effective coordination between the Sales and Operations teams.
Job Summary
The Travel Consultant will be responsible for managing customer travel inquiries from the initial enquiry to final booking and handover to the Operations Team.
The role involves understanding customer requirements, preparing customized travel packages and quotations, communicating with customers through calls, WhatsApp and email, conducting timely follow-ups, handling booking and payment processes, and maintaining accurate information in the CRM.
The Travel Consultant will contribute directly to lead conversion, sales growth, customer satisfaction, and efficient booking coordination.
Key Duties & Responsibilities1. Lead Management
- Manage assigned leads and initiate customer contact according to the daily sales plan.
- Understand customer requirements and identify suitable travel solutions.
- Maintain regular and disciplined follow-ups with potential customers.
- Update lead status, customer responses, remarks, and follow-up dates in the CRM.
2. Customer Requirement Understanding
- Understand requirements such as:
- Destination
- Departure city
- Travel dates
- Number of passengers
- Hotel category
- Budget
- Inclusions and exclusions
- Trip purpose
- Meal preferences
- Transportation requirements
- Recommend suitable destinations, packages, hotels, and travel services according to customer requirements.
3. Package & Itinerary Preparation
- Prepare customized travel packages using existing packages or create new itineraries when required.
- Develop clear day-wise itineraries according to customer preferences.
- Review hotels, flights, transfers, sightseeing, activities, and other travel components before sharing the proposal.
- Ensure package details are accurate and commercially suitable.
4. Quotation & Proposal Management
- Prepare accurate quotations based on the finalized itinerary and available services.
- Verify package pricing, hotel details, flight information, inclusions, exclusions, and applicable terms.
- Share quotations and proposals with customers through WhatsApp and email.
- Explain package details, pricing, inclusions, exclusions, and terms clearly to customers.
5. Customer Follow-Up & Sales Conversion
- Follow up with customers at mutually agreed times.
- Understand customer concerns regarding price, itinerary, hotels, availability, or other requirements.
- Handle package modifications and provide suitable alternatives.
- Discuss approved discounts and pricing options within company guidelines.
- Work towards converting qualified inquiries into confirmed bookings.
6. Booking & Payment Coordination
- Confirm booking requirements and collect necessary customer information and documents.
- Generate and share payment links through the approved payment platform.
- Guide customers through the payment process.
- Record full or partial payment details accurately.
- Maintain proper transaction and booking records in the CRM.
7. Operations Coordination
- Coordinate with the Operations Team for:
- Hotel availability and confirmation
- Flights
- Transfers
- Sightseeing
- Activities and tours
- Guest details
- Costing
- Special requests
- Final booking confirmations
- Ensure accurate transfer of customer and booking information from Sales to Operations.
8. Documentation & Customer Support
- Share booking confirmations, invoices, tickets, vouchers, payment details, and other required documents with customers.
- Maintain complete and updated CRM records.
- Ensure all customer communication and booking information is properly documented.
- Support customers with relevant booking-related queries before handover to Operations.
Qualifications & Experience
- Bachelor's degree in any discipline.
- Freshers with strong communication skills and a willingness to learn are encouraged to apply.
- Previous experience in Tours & Travels, Travel Sales, Travel Consulting, Customer Service, or a related field will be an advantage.
- Basic knowledge of domestic and international travel processes is preferred.
- Experience in handling customer inquiries, quotations, and sales follow-ups will be an added advantage.
Required Skills & Abilities
- Excellent verbal and written communication skills.
- Strong customer handling and relationship-building skills.
- Good sales and negotiation abilities.
- Strong follow-up and time-management skills.
- Ability to understand customer travel requirements.
- Ability to prepare customized travel packages and quotations.
- Good knowledge of travel destinations and willingness to learn new products.
- Strong problem-solving and decision-making abilities.
- Ability to handle multiple leads and customer inquiries simultaneously.
- Attention to detail while managing customer, booking, and payment information.
- Basic computer and documentation skills.
- Positive attitude and professional behavior.
- Ability to work independently and collaboratively with Sales and Operations teams.
- Target-oriented approach with a focus on customer satisfaction.
Tools & Technology
The Travel Consultant will regularly work with:
- CRM / Lead Management System
- Razorpay or similar payment platform
- Zoho Email
- WhatsApp
- MS Excel
- MS Word
- Email and Internet Applications
- Travel package and quotation systems
- Other internal Sales and Operations tools
CRM Discipline: The employee is expected to regularly and accurately update customer details, lead status, follow-up remarks, quotations, booking information, payment details, and other relevant records in the CRM.
Key Performance Areas (KPAs)
Performance in this role may be evaluated based on:
- Lead response and contact rate
- Follow-up consistency
- Lead-to-booking conversion
- Sales revenue generated
- Number and value of confirmed bookings
- Customer handling and satisfaction
- Accuracy of quotations and package details
- CRM data accuracy and discipline
- Payment and booking documentation
- Coordination with Operations
- Achievement of assigned sales targets
Work Environment
Book My Tour Now provides a professional, supportive, customer-focused, and growth-oriented work environment.
The Travel Consultant will work closely with customers, Sales Managers, Team Leaders, and the Operations Team.
The role involves regular customer interaction, sales follow-ups, customized travel planning, quotation preparation, booking coordination, and achievement of sales targets.
The work environment encourages continuous learning, teamwork, disciplined follow-up, professional communication, and customer satisfaction.
Benefits & Growth Opportunities
- Training and learning opportunities in the travel industry.
- Practical exposure to domestic and international travel products.
- Opportunity to develop sales and customer-handling skills.
- Exposure to customized travel planning and booking processes.
- Career growth based on performance and skills.
- Supportive and collaborative team environment.
- Opportunity to build destination and travel-industry expertise.
- Performance-based growth opportunities.
Ideal Candidate
The ideal candidate should be customer-focused, energetic, disciplined, and willing to learn.
They should enjoy interacting with customers, understanding their travel requirements, preparing customized packages, explaining quotations, and following up until booking closure.
The candidate should be comfortable handling multiple inquiries, maintaining accurate CRM records, coordinating with internal teams, and working towards sales targets.
A successful Travel Consultant should demonstrate strong communication skills, customer-handling ability, sales orientation, follow-up discipline, attention to detail, problem-solving skills, and a commitment to delivering a positive customer experience.
Employment Details
Particular Details
Company:Book My Tour Now
Position: Travel Consultant
Department: Sales & Travel Consulting
Location: Navi Mumbai
Reporting To: Sales Manager / Team Leader
Employment Type: Permanent
Experience: Fresher / Experienced
Industry:Tours & Travels
Website: www.bookmytournow.com
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