Website:
thetripcart.in
Job details:
Company Description Tripcart Global Holidays, is dedicated to delivering seamless and enjoyable travel experiences for customers. The company offers a range of tailored travel services designed to simplify planning and enhance every stage of a trip. By focusing on quality, convenience, and personalized support, The Trip Cart aims to make each journey memorable and stress-free. Team members contribute directly to creating exceptional travel experiences and building long-term customer relationships.
Role Description The Senior Travel Consultant is a full-time, on-site role based in Ghaziabad. This role involves advising clients on domestic and international travel options, designing customized itineraries, and managing complete travel arrangements including transportation, accommodation, tours, and related services. The Senior Travel Consultant will handle reservations and bookings, respond to inquiries, and provide proactive customer service before, during, and after travel. Responsibilities include coordinating with vendors and partners, resolving travel-related issues, optimizing costs for clients, and ensuring accurate documentation and compliance with company policies. The role also includes mentoring junior team members, contributing to process improvements, and supporting sales and retention initiatives.
Qualifications
- Candidates should possess strong Travel Consulting and Travel Management skills, with experience advising clients on travel plans and solutions.
- Candidates should possess proficiency in Travel Arrangements and Reservations, including booking flights, hotels, packages, and ancillary services.
- Candidates should possess excellent Customer Service skills, with the ability to handle inquiries, manage expectations, and resolve issues promptly.
- Candidates should possess familiarity with travel booking tools, GDS or online reservation platforms, and basic travel documentation requirements.
- Relevant experience as a Travel Consultant or in a similar customer-facing travel role, preferably at a senior or lead level.
- Strong communication and interpersonal skills, with the ability to work collaboratively with clients, colleagues, and vendors.
- Attention to detail, organizational skills, and the ability to manage multiple bookings and deadlines effectively.
- Comfort with standard office and CRM software; ability to learn new systems quickly.
- Graduate degree or equivalent education in Travel & Tourism, Hospitality, Business, or a related field is preferred.
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