GreyOrange
Website:
greyorange.com
Job details:
Position Summary We are seeking a highly motivated and technically proficient Training Material Content Creator to develop engaging, accurate, and scalable learning content for robotic automation solutions used in warehouses and distribution centers. The ideal candidate will translate complex robotics, software, and operational concepts into clear training materials that enable customers, partners, operators, technicians, and internal teams to successfully deploy, operate, and maintain warehouse automation systems. This role will work closely with Product Management, Engineering, Customer Success, Solutions, and Field Operations teams to create comprehensive learning programs for autonomous mobile robots (AMRs), robotic orchestration software, warehouse execution systems, and associated operational processes. Key Responsibilities Content Development
- Design and develop instructor-led and self-paced training materials for warehouse automation solutions.
- Create training manuals, user guides, SOPs, work instructions, quick reference guides, and troubleshooting documents.
- Develop e-learning modules, interactive learning content, videos, simulations, and assessments.
- Translate technical product documentation into role-based learning content for operators, supervisors, maintenance teams, and administrators.
- Develop onboarding and certification programs for customers, partners, and internal teams.
Technical Documentation
- Collaborate with engineering and product teams to understand robotics functionality, workflows, and software capabilities.
- Create content covering:
Autonomous Mobile Robots (AMRs) Robotic orchestration platforms Fleet management systems Warehouse Execution Systems (WES) Warehouse Management System (WMS) integrations Safety procedures and compliance requirements Robot maintenance and troubleshooting Operational best practices Training Program Management
- Conduct training needs analysis and identify skill gaps.
- Define learning objectives, curricula, and certification pathways.
- Maintain version control of training materials as products evolve.
- Ensure consistency of content across global deployments and customer environments.
Multimedia Development
- Create instructional videos, animations, voice-over presentations, and visual learning aids.
- Develop scenario-based learning exercises and operational simulations.
- Produce product walkthroughs and system demonstrations.
Continuous Improvement
- Gather learner feedback and training effectiveness metrics.
- Update content based on product releases, customer feedback, and operational learnings.
- Support localization efforts for global customer deployments.
Required Qualifications Education
- Bachelor's degree in Technical Communication, Instructional Design, Engineering, Robotics, Supply Chain, Industrial Engineering, Education Technology, or a related field.
Experience
- 3–7 years of experience in technical content development, instructional design, or training program creation.
- Experience creating training materials for industrial automation, robotics, warehouse operations, manufacturing, or enterprise software solutions.
- Demonstrated ability to simplify complex technical concepts for diverse audiences.
Technical Skills
- Understanding of warehouse operations and automation workflows.
- Familiarity with robotics systems, AMRs, AGVs, or warehouse automation technologies.
- Knowledge of WMS, WES, ERP, and automation system integrations.
- Experience with Learning Management Systems (LMS).
- Proficiency in Microsoft Office Suite, Google Workspace, and content authoring tools.
Content Authoring Tools Experience With One Or More
- Articulate 360
- Adobe Captivate
- Camtasia
- MadCap Flare
- Snagit
- Adobe Creative Suite
- Rise 360
Preferred Qualifications
- Experience working with warehouse automation or robotics companies.
- Knowledge of instructional design methodologies (ADDIE, SAM, Bloom's Taxonomy).
- Experience creating technical training for software-as-a-service (SaaS) platforms.
- Familiarity with automation deployment and customer implementation processes.
- Experience developing certification and competency-based learning programs.
Key Competencies
- Exceptional written and verbal communication skills.
- Strong storytelling and instructional design capabilities.
- Ability to work cross-functionally with engineering, product, and operations teams.
- Analytical mindset with attention to technical accuracy.
- Project management and stakeholder management skills.
- Ability to manage multiple projects in a fast-paced environment.
Success Metrics
- Reduction in customer onboarding time.
- Improvement in training completion and certification rates.
- Reduction in support tickets due to user errors.
- Increased customer adoption of robotics and software features.
- Positive learner satisfaction scores.
- Timely delivery of release-aligned training content.
Ideal Candidate Profile The ideal candidate combines the mindset of an instructional designer, technical writer, and warehouse automation subject matter expert, with the ability to create engaging learning experiences that accelerate adoption of robotics solutions across global warehouse operations.
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