Website:
coderound.ai
Job details:
๐๐ฏ๐ผ๐๐ ๐๐ต๐ฒ ๐ท๐ผ๐ฏ
This role is for one of our client companies โ a VC-backed Finance startup that has raised $2M USD in funding.
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐: Up to 20LPA
Apply once and, if selected, get access to up to 20 remote and onsite interview opportunities.
๐ ๐ช๐ต๐ฎ๐ ๐ช๐ฒ'๐ฟ๐ฒ ๐๐๐ถ๐น๐ฑ๐ถ๐ป๐ด
CodeRound AI matches the top 5% tech talent with the fastest-growing, VC-funded AI startups across Silicon Valley and India.
Top-tier product startups across the US, UK, EU, UAE, and India have hired top engineers through CodeRound.
๐ ๐ฆ๐ฒ๐ป๐ถ๐ผ๐ฟ ๐ง๐ฒ๐ฐ๐ต๐ป๐ถ๐ฐ๐ฎ๐น ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ ๐๐ป๐ด๐ถ๐ป๐ฒ๐ฒ๐ฟ (4+ ๐ฌ๐ฒ๐ฎ๐ฟ๐ ๐ผ๐ณ ๐๐
๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ)
Join an early-stage AI infrastructure startup as the founding Senior Technical Support Engineer, owning the support function end-to-end while working closely with Engineering and Product teams to deliver an exceptional customer experience.
๐งฉ ๐ช๐ต๐ฎ๐ ๐ฌ๐ผ๐'๐น๐น ๐๐ผ
- Own customer support from initial response through complete resolution.
- Troubleshoot technical issues across APIs, integrations, event ingestion, metering, billing, invoicing, and product workflows.
- Investigate application logs, SQL queries, webhooks, and backend systems to identify root causes.
- Work directly with APIs, logs, product workflows, and application code to diagnose complex customer issues.
- Reproduce bugs, create detailed bug reports, and collaborate with Engineering until resolution.
- Build the entire support function, including SLAs, severity definitions, escalation paths, on-call processes, runbooks, and internal documentation.
- Convert recurring customer issues into knowledge base articles, product improvements, and actionable engineering feedback.
- Support international customers during US business hours.
- Continuously improve support processes, operational efficiency, and customer experience.
โ
๐ฌ๐ผ๐'๐ฟ๐ฒ ๐ฎ ๐๐ฟ๐ฒ๐ฎ๐ ๐๐ถ๐ ๐๐ณ ๐ฌ๐ผ๐
- 4+ years of experience in Technical Support, Product Support, Solutions Engineering, Customer Success Engineering, or a similar customer-facing engineering role.
- Experience supporting enterprise customers in a B2B SaaS environment.
- Experience troubleshooting billing, subscription management, invoicing, metering, or financial workflows is highly preferred.
- Strong understanding of REST APIs, webhooks, JSON, SQL, logs, and debugging.
- Hands-on experience troubleshooting integrations, authentication, API workflows, and distributed systems.
- Ability to read and debug application code (JavaScript, Python, Java, or similar) to investigate technical issues.
- Familiarity with tools such as Postman, Jira, Grafana, Datadog, Kibana, Splunk, Zendesk, or similar.
- Strong analytical and root-cause analysis skills with the ability to collaborate effectively across Engineering and Product teams.
- Excellent written English and customer communication skills.
โจ ๐ช๐ต๐ ๐๐ผ๐ถ๐ป ๐จ๐?
- Own meaningful product decisions from day one at a funded startup.
- Work with a sharp team shipping fast in a high-growth environment.
- Accelerate your career with outsized responsibility and visibility.
- Build something that scales โ not slide decks.
Click on Apply to know more.
_1580794873337.png){kind=logo}
