Clari5 (CustomerXPs)
Website:
clari5.com
Job details:
About Clari5:
Clari5 is a technology company that specializes in providing real-time intelligence and analytics
solutions primarily for the banking and financial services sector. They use AI & ML to help
organizations detect and prevent fraud, enhance customer engagement, and improve
operational efficiency.
Key features and functionalities of Clari5's offerings include:
Fraud Detection and Prevention: Clari5's solutions use advanced algorithms to analyze
transactions and user behavior in real time, identifying suspicious activities that may indicate
fraudulent behavior.
Customer Engagement: The platform helps banks and financial institutions understand
customer behavior and preferences, enabling personalized product offerings and improving
overall customer experience.
Risk Management: Clari5 aids organizations in assessing and managing various risks,
including credit and operational risks, by providing insights based on historical data and trends.
Operational Efficiency: By automating repetitive tasks and streamlining processes, Clari5
helps organizations reduce costs and enhance productivity.
Real-time Analytics: Clari5 provides real-time insights and analytics, allowing banks and
financial institutions to make data-driven decisions promptly.
Overall, Clari5 aims to empower businesses in the financial sector by providing them with the
analytical tools and intelligence needed to thrive in a competitive and rapidly changing
Environment.
Role : Support Engineer – L2
Exp: 4- 7 yrs
Intermediate level, handles complex cases independently and mentors junior team Members.
Role & responsibilities:
- Diagnose and resolve medium-complexity technical issues with minimal supervision.
- Conduct in-depth troubleshooting, including server logs, database queries, and
- application configurations.
- Take ownership of incidents, ensuring proactive follow-up and resolution.
- Actively prevent recurrence by contributing to preventive fixes.
- Create detailed Knowledge Base (KB) articles, how-to guides, and process documentation.
- Support the L1 team with mentoring and escalation assistance.
- Coordinate effective client communication during downtime or planned maintenance.
Technical Skills:
- Strong knowledge of Linux/UNIX system administration, including service management.
- Good working experience with web servers/application servers (Apache, Tomcat, JBoss).
- Ability to write and execute structured SQL queries for troubleshooting.
- Strong scripting ability (e.g., Shell, Python).
- Experience using and configuring ticketing tools.
Soft Skills:
- Excellent communication, customer handling, and analytical thinking.
- Ability to collaborate with cross-functional teams effectively.
- Some exposure to client-side implementation or onsite experience.
- Understanding of financial services or banking applications.
- Education Bachelor’s Degree in Computer Science, Information Technology or equivalent.
Additional Traits:
- Strong customer orientation and problem-solving mindset.
- High level of urgency and accountability.
- Excellent written and verbal communication.
- Ability to work in rotational shifts and handle on-call support.
- Willingness to travel when required.
- Fast learner with adaptability to new technologies.
Click on Apply to know more.
