EIDIKO Systems Integrators Private Limited
Website:
eidiko.com
Job details:
About Company EIDIKO Systems Integrators Pvt Ltd is a leading enterprise systems integrator specializing in secure, end-to-end solutions built on IBM technologies. With offices in India, UAE, and the US, we deliver innovative technology solutions for global clients.
AI Support Engineer (L1/L2)
📍 Location: Hyderabad (Work from Office)
💼 Experience: 5–8 Years
Eidiko Systems Integrators is hiring an AI Support Engineer (L1/L2) to join our AI Center of Excellence. We are looking for professionals with experience supporting AI/ML applications in production environments who can troubleshoot incidents, investigate technical issues, and ensure the stability of AI-powered applications.
Key Responsibilities:
- Monitor AI application health and respond to production alerts.
- Perform L1 incident triage and L2 technical investigations.
- Troubleshoot API failures, data pipelines, model inference issues, and integration errors.
- Conduct Root Cause Analysis (RCA) and coordinate issue resolution.
- Work closely with AI/ML Engineering, DevOps, and Infrastructure teams.
- Maintain incident documentation, runbooks, and knowledge base articles.
- Ensure SLA compliance and timely stakeholder communication.
Required Skills:
- 5–8 years of experience in Application Support or Production Support.
- Minimum 2 years of experience supporting AI/ML applications in a live production environment.
- Strong knowledge of API troubleshooting, log analysis, and distributed systems.
- Experience with SQL, Python or Shell scripting for diagnostics.
- Understanding of AI model serving, data pipelines, observability, and cloud platforms.
- Experience with Incident Management, Root Cause Analysis (RCA), and SLA-driven support.
- Excellent communication and stakeholder management skills.
Preferred:
- ITIL Foundation Certification
- Experience in Banking, FinTech, or Insurance d
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