Website:
rdsolutionsdata.io
Job details:
Job Title: Senior Support Analyst
Employment Type: Full Time
Position Location: Hyderabad
Qualifications: BE/B.Tech/MCA Degree in Computer Science, Engineering, or similar relevant field
Total Experience: 8 to 15 Years
Shift Time: 4:30 PM to 1:30 AM IST
Technical Skills (Must-Have)
· Datadog – Dashboard creation, log ingestion, monitoring/alerting configuration
· Oracle / MS SQL – Query writing and database troubleshooting
· SFTP (GlobalScape) – Managing secure data exchange with vendors
· ServiceNow – Incident management and alert handling.
· API basics – REST APIs, JSON/XML, since integration troubleshooting often means tracing API calls.
· File formats/data validation – CSV/flat file structure for vendor SFTP file validation.
· .NET Integrations – Basic troubleshooting of integration issues.
Good-to-Have:
· Scripting/automation – PowerShell, Python, or Bash for repetitive tasks.
· Version control – Basic Git knowledge for touching code/config files.
· Networking fundamentals – DNS, firewalls, ports for integration troubleshooting.
· Cloud platform familiarity – Azure basics
Process & Methodology:
· ITIL fundamentals – Incident, problem, and change management concepts.
· SLA management – Meeting response/resolution time commitments.
· Root cause analysis – Structured troubleshooting, not just symptom fixes.
· Documentation/runbook creation – Clear KB articles and SOPs for recurring issues.
· Change management awareness – Understanding how changes get approved/deployed
Professional Skills
· Strong results orientation / ownership of outcomes.
· Effective communication (written and verbal)
· Collaborative, team-oriented approach
· Stakeholder management – Managing vendor and client expectations
· Prioritization under pressure – Triaging multiple incidents simultaneously
· Adaptability – Quickly learning new/unfamiliar systems
Education
• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience
Click on Apply to know more.
