Talentmatics
Website:
talent-matics.com
Job details:
We are looking for 8-15 years of experienced Dynamics 365 CE CRM Functional/Technical Consultant to drive functional design, implementation, configuration, and delivery of Microsoft Dynamics 365 Customer Engagement solutions. The ideal candidate should have strong experience in CRM functional consulting, business analysis, requirements gathering, solution design, stakeholder management, UAT, and end-to-end D365 CE implementations.
Key Responsibilities
- Lead end-to-end functional delivery of Microsoft Dynamics 365 CE/CRM implementations and enhancements.
- Conduct requirements gathering, business analysis, workshops, and stakeholder discussions.
- Translate business requirements into functional solutions and prepare BRD, FRD, functional specifications, user stories, and process documentation.
- Design and configure D365 CE functionality including: Customer Service, Case Management, Sales, Activities, Queues and SLAs, Business Processes, Security and access models.
- Design and optimize CRM business processes, workflows, case lifecycles, and automation.
- Work with technical teams to define functional requirements for integrations, data migration, and customizations.
- Support Power Platform capabilities including Dataverse, Power Automate, Power Apps and Power Pages.
Mandatory Skills
- 8+ years of overall IT/CRM experience, with strong hands-on experience in Dynamics 365 CE/CRM Functional Consulting.
- Strong experience in Microsoft Dynamics 365 Customer Engagement (CE).
- Strong functional experience in Customer Service / Case Management.
- Hands-on experience with requirements gathering and business analysis.
- Strong experience in solution design and functional architecture.
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