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Description
We are looking for a
Senior Success Guide with strong domain depth in
Informatica IDMC and Cloud Data Governance solutions to join our Customer Success Management (CSM) organization in
Bangalore.
In this role, you will act as a trusted hands-on advisor for enterprise customers, focusing on our Cloud-First, Cloud-Native, and Data 4.0 strategy. You will lead technical solution design, deliver architectural blueprints, guide post-sales adoption, and partner closely with Professional Services, Product, and Engineering teams to maximize product adoption and renewal protection.
Technology You'll Use
- Informatica IDMC Suite: Cloud Data Governance and Catalog (CDGC), Cloud Data Quality (CDQ), Cloud Data Marketplace (CDMP), Cloud Data Access Management (CDAM), Axon, and EDC.
- AI & Developer Assistants: Agentforce Vibes, Cursor, Claude, and Salesforce AI-native delivery tools.
YOUR IMPACT: Responsibilities
- Architectural & Design Guidance: Deliver compelling architectural blueprints, best practices, expert sessions, and scoped implementations to lead customers through solution design for SaaS products.
- Trusted Technical Advisor: Serve as a counselor and advisor to enterprise customers during post-sales engagements, driving product adoption, customer retention, and renewal protection.
- Product & Cross-Functional Collaboration: Partner with Professional Services for seamless handoffs. Work directly with Product and Engineering teams to provide field feedback and shape future product enhancements.
- Thought Leadership & Knowledge Sharing: Prepare unique solution presentations, publish external whitepapers, case studies, blog posts, and architectural best practices.
- Technical Coaching & Mentorship: Act as a technical coach and mentor to colleagues within the Customer Success organization, upskilling team members on architecture standards.
- AI-Native Delivery: Up-skill on AI Fluency and leverage modern AI tools and developer assistants to accelerate customer impact and delivery.
Minimum Qualifications
- 10+ years of overall experience in pre-sales or post-sales technical consulting, enterprise architecture, or solution delivery for large-scale enterprise software solutions.
- Deep hands-on experience with Informatica IDMC solutions, specifically:
- Cloud Data Governance and Catalog (CDGC)
- Cloud Data Quality (CDQ)
- Cloud Data Marketplace (CDMP)
- Cloud Data Access Management (CDAM) / Axon / EDC
- Proven ability to analyze, design, and optimize enterprise data architecture, lineage, and governance processes.
- Strong written and verbal communication skills, with an ability to present, defend, and negotiate complex solution architectures to executive leadership and technical teams.
- Bachelor's degree required in Computer Science, Software Engineering, Information Technology, or a related field.
- Certifications: Highly beneficial to hold relevant Informatica or Salesforce certifications upon joining. Expected to achieve core certifications within the first 3–6 months:
- Certified Agentforce Specialist
- Certified Integration Architect
- Domain-specific Informatica / Data Governance Certifications
Preferred Qualifications & Leadership Qualities
- PASSION: Deeply passionate about customer success, data governance, and customer outcomes.
- BEGINNER'S MIND: Always learning, eager to adopt AI-native workflows, and approaches every interaction with an open mind.
- THOUGHT LEADER: Strong executive presence and storytelling ability with a confident, consultative approach.
- URGENCY: Ability to move fast, resolve critical implementation blockers, and drive business value.
- OHANA & TRUST: Embodies the Aloha culture—a team player that colleagues enjoy working with while maintaining trust through Salesforce core values.
- ADAPTABLE: Thrives in dynamic, high-growth, cloud-first enterprise environments.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.
At Salesforce, we strive to create an accessible and inclusive experience for all candidates.
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.
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Equal Opportunity Statement.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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