Swan Environmental Pvt. Ltd.
Website:
swanenviron.com
Job details:
Company Description SWAN Environmental Pvt. Ltd., founded in 1987, is a specialized provider of instruments and solutions for monitoring Soil, Water, Air, and Noise quality. The company focuses on delivering advanced technology solutions that address customers’ environment monitoring needs across India. Over more than 26 years, SWAN has built a strong reputation through partnerships with world-class manufacturers and long-term relationships with satisfied clients. The organization has grown into nine divisions serving industrial and institutional requirements in Environmental Quality, Health & Safety, Water Quality, Pharma, Agriculture, and Food & Feed Technology. This broad sector coverage offers team members exposure to diverse applications and technologies in environmental instrumentation.
Role Description The Senior Services Engineer role is a full-time remote position responsible for supporting customers in the installation, commissioning, maintenance, and troubleshooting of environmental monitoring instruments and related systems. Day-to-day activities include providing technical support via phone, email, and remote tools, guiding on-site service teams, and ensuring timely resolution of equipment issues to minimize downtime. The role involves diagnosing complex technical problems, planning preventative maintenance, and maintaining detailed service records and documentation. The Senior Services Engineer collaborates closely with sales, engineering, and product teams to relay field feedback, improve service procedures, and support customer training on proper use and care of instruments. Occasional travel to client sites may be required depending on project needs and service priorities.
Qualifications
- Candidates should possess strong Troubleshooting and Technical Support skills for complex environmental monitoring instruments and systems.
- Candidates should possess hands-on Field Service experience, including site coordination and customer-facing service delivery.
- Candidates should possess solid Maintenance & Repair abilities for electronic, electro-mechanical, or analytical equipment.
- Candidates should possess clear and professional Communication skills, both written and verbal, for interacting with customers and internal teams.
- Relevant engineering degree or diploma (e.g., Instrumentation, Electronics, Electrical, Environmental, or Mechanical) or equivalent practical experience.
- Experience with environmental, laboratory, or industrial instrumentation and familiarity with safety and regulatory standards is beneficial.
- Strong problem-solving mindset, ability to work independently in a remote setting, and readiness to manage multiple service assignments.
- Comfort using remote diagnostic tools, CRM or ticketing systems, and standard office software for reporting and documentation.
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