Qnovate
Website:
qnovate.com
Job details:
SAP C4C Lead Consultant
Position: SAP C4C Lead Consultant
Employment Type: Full-Time
Experience: 10+ Years
Location: Gandhinagar, Gujarat
Department: SAP Consulting
About the Role
We are looking for a highly experienced SAP C4C Lead Consultant with 10+ years of SAP CRM/CX experience to lead SAP C4C engagements, solution design, implementations, integrations, enhancements, and support projects.
The ideal candidate should have strong functional and solutioning expertise in SAP C4C, excellent client-facing skills, and proven experience in leading consulting teams and delivering complex SAP CX solutions.
Key Responsibilities
- Lead end-to-end SAP C4C / SAP Cloud for Customer implementation, rollout, enhancement, and support projects.
- Act as the SAP C4C functional lead and subject matter expert for client engagements.
- Understand business requirements and translate them into scalable SAP C4C solutions.
- Lead requirement-gathering workshops, business process discussions, solutioning sessions, and client presentations.
- Design and oversee configuration of SAP C4C across Sales and Service processes.
- Provide expertise across Accounts, Contacts, Leads, Opportunities, Activities, Sales Quotes, Tickets, Service Requests, Visits, and related CRM processes.
- Lead solution architecture and functional design for complex business requirements.
- Define integration requirements between SAP C4C and SAP ERP, SAP S/4HANA, and third-party applications.
- Work closely with technical consultants and integration teams on APIs, middleware, interfaces, and custom developments.
- Review functional and technical specifications and ensure alignment with the proposed solution.
- Lead SIT, UAT, defect management, cutover, deployment, and post-go-live support activities.
- Identify project risks, dependencies, gaps, and potential solution issues and drive them toward resolution.
- Provide technical and functional guidance to consultants and review their deliverables.
- Mentor junior and mid-level SAP C4C consultants and contribute to capability development within the team.
- Work closely with project managers, business stakeholders, technical teams, and other SAP functional teams.
- Support effort estimation, solution proposals, RFP/RFI responses, demos, and presales activities.
- Participate in client meetings and independently manage functional discussions with senior stakeholders.
- Ensure project deliverables meet defined quality, timeline, and documentation standards.
- Stay updated with SAP CX roadmap, product innovations, and industry best practices.
Required Skills & Experience
- 10+ years of overall SAP CRM / SAP CX experience, with significant hands-on experience in SAP C4C.
- Strong experience in SAP C4C implementation, configuration, enhancement, integration, and support.
- Strong understanding of CRM business processes, particularly Sales and Service.
- Proven experience in leading SAP C4C projects and functional teams.
- Strong experience in requirements analysis, solution design, configuration, testing, and deployment.
- Experience integrating SAP C4C with SAP ECC/SAP S/4HANA and non-SAP systems.
- Strong understanding of SAP C4C integration capabilities and middleware technologies.
- Experience working with senior client stakeholders and leading business discussions.
- Ability to independently analyze complex requirements and provide appropriate solution options.
- Strong experience in preparing and reviewing functional specifications, solution design documents, test scenarios, and project documentation.
- Excellent communication, presentation, analytical, and stakeholder-management skills.
Good to Have
- SAP C4C / SAP Cloud for Customer certification.
- Experience with SAP Sales Cloud and SAP Service Cloud.
- Experience with SAP Cloud Integration / CPI.
- Knowledge of SAP Cloud Application Studio / PDI.
- Experience with SAP S/4HANA integration.
- Exposure to SAP CX solutions and broader SAP Customer Experience portfolio.
- Experience in presales, solutioning, estimation, and proposal development.
- Experience working in global implementation environments.
- Agile/Scrum project experience.
Leadership & Behavioral Competencies
- Strong client-facing and consulting skills.
- Excellent stakeholder management.
- Strong leadership and team-management capabilities.
- Ability to work independently and take ownership of deliverables.
- Strong problem-solving and decision-making skills.
- Ability to manage multiple priorities in a project environment.
- Excellent verbal and written communication.
- Strong mentoring and knowledge-sharing capabilities.
Key Competencies
- SAP C4C | SAP CRM/CX | Solution Design | Functional Leadership | Sales & Service | Integration | SAP S/4HANA | Client Management | Team Leadership | Presales | Business Process Analysis | Project Delivery
Click on Apply to know more.
