Website:
mercedes-benz.co.in
Job details:
Role Objectives:
- Drive strategic sales performance by supporting execution of sales targets, identifying potential Customer segments, and assisting in the rollout of tailored marketing initiatives for the AMG and Maybach range.
- Ensure a premium Customer experience by monitoring interactions at key touchpoints and guiding the team to deliver personalized service that reflects the luxury positioning of both brands.
- Support operational excellence by overseeing day-to-day functioning of the AMG Performance Center, ensuring adherence to quality standards and operational efficiency.
- Lead and coach the sales team with a focus on continuous skill development, brand immersion, and performance accountability aligned with AMG and Maybach brand expectations.
- Track market dynamics by analyzing competitor activity, Customer behavior, and luxury segment trends to support leadership in fine-tuning sales and product strategies.
Reporting to: General Manager – AMG & Maybach as per leadership structure.
Qualification - Experience - Skillset
Qualification Requirement: MBA in Sales/Marketing required.
Experience: Minimum 7-8 Years of Work Experience in automobile sales preferably in the premium segment.
Skillset Requirement:
- Problem solving
- Strategic sales planning
- Articulation
- Supervision and HNI relationship management
- Logical reasoning
Area of Work
Sales & Business Development:
- Support the implementation of sales strategies specific to AMG & Maybach to achieve volume and revenue targets.
- Identify and develop opportunities in high-net-worth individual (HNI) Customer segments.
- Build strong relationships with HNIs through personalized outreach and exclusive experiences.
- Collaborate with the senior leadership to drive product-specific campaigns and events for lead generation and conversion
- Coordinate with marketing to align campaigns with brand positioning and market trends.
Customer Experience Oversight:
- Monitor and enhance the end-to-end Customer journey, ensuring exclusivity and personalization at every interaction.
- Guide the team in managing deliveries, handovers, and events in alignment with AMG & Maybach brand standards.
- Conduct regular audits of delivery and handover processes to ensure flawless execution.
- Address escalations and ensure timely resolution of Customer concerns with a luxury service approach.
- Develop proactive service strategies to minimize escalations and exceed Customer expectations.
Supervision of operations:
- Oversee the daily operations ensuring adherence to brand SOPs, ambiance standards, and Customer protocols.
- Regularly review operational checklists to ensure consistency and brand compliance.
- Ensure product displays, demos, and test drives reflect the brand image and technical excellence.
- Collaborate with technical teams to ensure demo cars are always updated and in pristine condition.
Event Management & VIP Engagement:
- Plan and execute exclusive AMG & Maybach drive events, product showcases, and private previews.
- Develop personalized engagement strategies for key clients and influencers to build long-term brand loyalty.
- Evaluate event ROI to refine future strategies and maximize lead conversion.
- Leverage data-driven insights to create bespoke offers and experiences for VIP clients.
Requirements
Skillset Requirement:
- Problem solving
- Strategic sales planning
- Articulation
- Supervision and HNI relationship management
- Logical reasoning
Qualification Requirement: MBA in Sales/Marketing required.
Experience: Minimum 7-8 Years of Work Experience in automobile sales preferably in the premium segment.
Benefits
- Provident Fund
- Bonus
- Annual Increament
- Incentives
Click on Apply to know more.