Website:
Job details:
Company Description Treline Advisory Private Limited is a technology-enabled contact center specializing in business process management, collections, and customer support for the BFSI segment. The company delivers services across Business Process Management (BPM), telecalling and customer care, contact center management, and debt management, including recovery and collection. Treline Advisory also focuses on digital recovery solutions, combining technology and domain expertise to support financial institutions. Team members work in a fast-paced, service-driven environment with opportunities to contribute to operational excellence and customer satisfaction.
Role Description The Senior Repayment Support Executive is a full-time, on-site role based in Gurugram. The role involves managing customer interactions related to repayments, following up on overdue accounts, and guiding customers through repayment options in a clear and professional manner. Day-to-day responsibilities include handling inbound and outbound calls, updating repayment status and customer records, coordinating with internal teams on escalated cases, and ensuring adherence to compliance and process standards. The executive will monitor repayment performance, provide feedback for process improvements, and support training of junior team members as needed. This role requires consistent on-site collaboration with supervisors and peers to meet collection targets while maintaining high customer service standards.
Location:- Gurgaon Sector 18
Qualifications
- Candidates should possess strong communication and interpersonal skills, including clear verbal communication, active listening, and customer-centric behaviour.
- Freshers and experienced people are both eligible to apply.
- Candidates must be graduates or have 1.5 years of experience in the voice process.
- Excellent communication and interpersonal skills, with a strong customer service orientation.
- Ability to negotiate payment arrangements with customers.
- Ability to work independently and as part of a team.
- Strong organisational skills and attention to detail. Knowledge of collection practices and regulations is preferred.
- Ability to work under pressure and meet tight deadlines.
- Proficient in using Microsoft Office and collections software.
Interested can apply at 9354366229 or hr.ggn@treline.in
Click on Apply to know more.
