Genesys
Website:
genesys.com
Job details:
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
The Regional Sales Enablement Partner - APAC (RSEP) is a sales practitioner and enablement leader responsible for the readiness, coaching, and performance of Genesys' APAC field and partner sales organization. Bringing firsthand sales experience to the role, the RSEP builds trusted relationships with regional sales leaders and cross-functional partners to diagnose performance gaps, then designs and facilitates the coaching, training, and readiness programs that close them.
The RSEP is as comfortable in a live coaching conversation with a seller or manager as they are advising senior leadership on regional go-to-market priorities. They apply sales methodology expertise, data, and AI-enabled tools to sharpen judgment and scale impact — and they show up in the field, role-playing, shadowing calls, reviewing deals, and reinforcing skills in the flow of work. Ultimately, the RSEP is a trusted advisor and an adjunct member of the regional sales leadership team, measured on tangible improvements in seller performance and pipeline outcomes.
The RSEP is part of a global enablement team: some programs are built centrally at the global level, and the RSEP is responsible for tailoring and localizing them for APAC's markets, languages, and selling motions, while also feeding regional field insight back into how those global programs are designed. The RSEP is expected to operate fluently in both directions — shaping what gets built globally and making sure it lands regionally.
Minimum Requirements:
- 5+ years of experience working with Sales team (technology/SaaS strongly preferred), plus 5+ years in sales enablement, coaching, or sales performance roles, including experience leading enablement for a region or business unit; bachelor's degree or equivalent experience.
- Proven track record coaching and developing sellers and front-line sales managers — through call/deal reviews, live shadowing, and structured 1:1 coaching — with measurable improvement in skills and results.
- Strong facilitation skills, with confidence leading in-person and virtual sessions for sellers, managers, and partners across diverse APAC audiences, languages, and time zones.
- Deep fluency in enterprise sales methodology (e.g., MEDDPICC, Command of the Message, Value Selling, or similar), with the ability to embed it into everyday selling behavior rather than simply introduce it.
- Demonstrated credibility as a trusted advisor to sales leadership and cross-functional partners (Marketing, RevOps, Product, Partner/Channel), with the executive presence and influence-without-authority to shape decisions at senior levels.
- Data-driven approach — comfortable analyzing pipeline, conversion, and performance data (CRM, Clari, conversation-intelligence tools) to diagnose gaps and demonstrate enablement impact.
- Experience in a cloud/SaaS company, ideally supporting complex, multi-persona sales motions across direct and partner/channel teams.
- Experience operating as part of a global, matrixed enablement team — tailoring centrally-built global programs for regional nuance while feeding field insight back into global program design.
- Comfort leveraging AI-enabled tools to support coaching preparation, content development, and performance analysis, with a growth mindset toward new AI-supported approaches to enablement.
- Proficiency with the sales and enablement tech stack (CRM, Seismic, LMS/Lessonly or similar) and standard business tools (Word, Excel, PowerPoint).
- Self-motivated, organized, and effective at managing multiple priorities in a fast-changing, matrixed environment.
- Fluency in languages outside of English a plus, particularly APAC regional languages.
Key Responsibilities:
The Regional Sales Enablement Partner spends the majority of their time directly engaged with sellers, managers, and leaders in the field — coaching, facilitating, and diagnosing performance gaps — while also shaping the regional enablement strategy that those activities feed into. Success in this role is measured by improvement in seller skill, pipeline quality, and win rate.
Sales Coaching & Skill Development
- Deliver 1:1 and team-level coaching to sellers and front-line sales managers to reinforce methodology and close specific skill gaps.
- Facilitate engaging, high-impact enablement sessions — in person and virtual — including role-play, negotiation practice, discovery and objection-handling drills, and certification workshops.
- Support new hire ramp to accelerate time-to-productivity and build early confidence.
- Design and deliver skills-based training aligned to the moments that matter most in a seller's day-to-day motion.
Strategic Advisory & Stakeholder Partnership
- Serve as a trusted advisor to APAC sales leadership and cross-functional partners (Marketing, RevOps, Product, Partner/Channel), proactively surfacing performance gaps and enablement opportunities grounded in data and field insight.
- Build strong relationships with regional stakeholders to pinpoint knowledge and skills gaps, validating findings with data before recommending action.
- Bring firsthand field credibility into planning conversations, informing GTM and enablement priorities with real signal from coaching conversations, deal reviews, and seller feedback.
- Represent APAC's needs and constraints to the global enablement team, providing field-tested input that shapes how global programs are designed and where regional tailoring will be needed.
- Partner with global enablement peers and instructional designers to localize and adapt global programs for APAC's sellers, partners, and languages.
Global Program Contribution & Regional Readiness
- Tailor and localize globally-built enablement programs — content, methodology, and delivery format — for APAC's markets, languages, buyer dynamics, and selling motions, ensuring global programs actually change seller behavior in region.
- Own the quarterly readiness plan that brings global programs to APAC field and partner sales, translating global priorities and regional performance data into a prioritized, localized coaching and training calendar.
- Feed regional field insight — from coaching conversations, deal reviews, and seller feedback — back into the global team to inform how future global programs are designed and where global consistency vs. regional flexibility is needed.
- Apply AI-enabled tools to accelerate content localization, personalize coaching plans, and synthesize field feedback at scale.
- Maintain a consistent through-line between global enablement strategy and regional execution — flagging where global programs need adaptation and closing that loop with the global team.
Performance Insights & Optimization
- Partner with Sales Ops/RevOps to track how coaching and enablement activity moves pipeline creation, conversion rates, and seller productivity.
- Partner with first line managers to identify skill and performance trends, then convert them into targeted coaching interventions.
- Report enablement and coaching impact to leadership in clear, data-backed, executive-ready terms.
Professionalism & Team Contribution
- Exercise sound judgment, discretion, and professionalism in relationships with sellers, partners, and executive stakeholders.
- Contribute to broader Enablement Team initiatives and continuously develop personal coaching and facilitation craft.
- Travel: ~20% (key meetings/events + Annual Sales Kickoff).
- Remote, or based near a Genesys office, as required.
- Some early or late meetings required to accommodate our broader global team and varying time zones.
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases
- After interviews are complete, our team will follow up with the final steps
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Click on Apply to know more.
