Virtusa
Website:
virtusa.com
Job details:
Senior Quality Analyst (QA)
Role Objective
Ensure accuracy and compliance in the audits for order forms and contracts are accurate, compliant and aligned with client policies.
Key Responsibilities
- Perform QA checks on workflows Request verification form.
- Validate order details units of service, approvals, contract terms, invoicing details.
- Conduct sanity checks on order implementation and renewal cases.
- Document errors, categorize by severity, and Submit RCA.
- Provide feedback to assigned team members to prevent repeat errors.
- Maintain audit logs and compliance reports..
- Provide feedback to assigned team members to prevent repeat errors.
- Maintain audit logs and compliance reports.
Skills & Qualifications
- Bachelor’s degree (Business/Finance/Operations).
- 2–4 years of QA experience in order management, deal execution, or BPO/KPO processes.
- Strong attention to detail and analytical ability.
- Familiarity with SAP, CRM, or workflow tools preferred.
- Excellent written and spoken English skills
- Effective written and verbal communication.
- Effective coaching and remedial skills
Work Requirements
- Ability to extend as per business needs to meet “End of Quarter business needs” based on Volume and client requests
- Location Hyderabad - Virtusa Campus
- Work Model Work from Office
- Shift 24 x 5
- Current Shift EMEA - 02 00 PM to 11 00 PM - 1 Way Drop transport provided
- Shift Allocation Based on business needs
- Shift Allowance As per Virtusa Policy
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