AirAdvisor
Website:
airadvisor.com
Job details:
Remote • Full-Time Service Agreement or B2B Contract
The ideal candidate has experience in data engineering and architecture, data analysis, and, ideally, in product or marketing analytics in TravelTech industry.
Experience with EU, UK, and/or US companies is a must-have condition.
About Us
AirAdvisor is a fast-growing TravelTech startup on a mission to ensure air travelers receive the compensation they are entitled to for flight disruptions, including delays, cancellations, missed connections, and other airline-related issues like overbooking. We operate across the EU, the UK, the US, Canada, and beyond, with a clear mission to protect air passenger rights worldwide.
Our Impact: 720,000+ claims processed for clients from 221 countries • 4.5-star rating based on 28,000+ reviews • Operating in 21 languages • Ambitious goal: 1 million claims by end of 2026
Current Business Model: B2C, commission-based. Soon launching: Annual subscription coverage product - insurance for flights and baggage disruptions caused by airlines' negligence. Exploring: new revenue streams and geographical markets.
The Opportunity
We are seeking a results-driven Senior Product Analyst to drive evidence-based product decisions and accelerate our path to 1 million claims by 2026. You will report directly to the CEO and partner with Product Managers, Engineers, and Designers to shape product strategy through rigorous experimentation and data-driven insights. This is a high-impact role where your analytics will directly influence how millions of air travelers benefit from AirAdvisor's platform.
You are not just an insight generator. When the data isn't there yet, you know how to get it, whether that means expanding event-tracking coverage, adjusting data-layer configurations, or managing data pipelines into our analytics warehouse. You are hands-on by nature and take end-to-end ownership of your analytical work.
What You Will Do
Funnel Analysis, Product Experimentation & Testing: Optimize Claim Conversion Funnel
- Segment funnel performance by geography, claim type (delays, cancellations, overbooking, baggage), device, traffic source, and user cohort.
- Design and execute experiments (A/B tests, multivariate tests, quasi-experiments) to evaluate product features, UX changes, pricing strategies, and messaging, as well as claim submission and approval rates.
- Conduct deep-dive analyses on user behavior, retention, churn, and conversion patterns.
- Identify opportunities across user segments: airline, route, geography, acquisition source, etc.
- Translate experiment results into clear, actionable recommendations for Product and Leadership teams.
Build Core Metrics & Decision-Support Dashboards
- Conduct deep-dive analyses: cohort analysis, user behavior patterns, segment performance, market trends, etc.
- Build and maintain core product metrics, including conversion rate, approval rate, revenue per visitor, customer lifetime value (LTV), and claim success rate.
- Build dashboards and reports to monitor real-time product performance against key KPIs.
- Track key metrics: claim conversion rate by stage, approval rate, average claim value, customer acquisition cost, lifetime value, retention, churn by segment and geography.
Strategic Insights & Roadmap Support
- Partner with the CEO, Product Managers, Engineers, and Designers to shape product strategy and roadmap prioritization.
- Translate complex analyses into clear, compelling recommendations for both technical and non-technical stakeholders.
- Support legal/operations teams with data insights to improve claim validation and approval rates.
Explore New Products & Cross-Industry Inspiration
- Evaluate new product opportunities and validate with data on customer demand.
- Look beyond the travel/airline industry for inspiration: How do startups and established companies in other B2C industries diversify revenue streams? Could similar models work for AirAdvisor?
Discover & Expand Into New Geographic Markets
- Analyze claim potential by country: research flight frequency, passenger volumes, regulatory environment (EU261, Montreal Convention), competitor presence, average claim value, etc.
- Prioritize expansion targets and build business cases with TAM (Total Addressable Market), customer acquisition potential, and revenue projections.
- Monitor performance by geography in existing markets and identify high-opportunity segments.
- Recommend a market-entry strategy that addresses timing, messaging, partnerships, and regulatory considerations.
Data Coverage & Analytics Infrastructure
- Identify gaps in our existing tracking and data coverage, and take the initiative to close them by working with our tag management, data layers, and analytics events to ensure the right data is captured.
- Manage and expand data pipelines that ingest data from product and marketing sources into our analytics warehouse (BigQuery), ensuring data is clean, reliable, and ready for analysis.
- Work closely with engineering and product teams to specify and validate tracking requirements when new features or funnel steps are introduced.
- Maintain and enhance the reliability of our existing analytics infrastructure to ensure insights are always based on trustworthy data.
What You Bring
Required Experience
- Proven track record of optimizing product funnels and improving conversion rates, with quantified revenue impact.
- Success in identifying new revenue streams, partnerships, or markets that generated significant value.
- Expertise in pricing strategy: experience in testing different pricing tiers, modeling customer lifetime value, and optimizing revenue based on data.
- 4-7+ years in growth analytics and product analytics at B2C companies, where you directly influenced revenue and business decisions.
- Experience designing and interpreting A/B tests, experiments, and validating hypotheses with statistical rigor.
- Excellent analytical mindset: hypothesis-driven, curious about market opportunities, comfortable with ambiguity, focused on business impact.
- Strategic thinker: You think beyond current products and are curious about new markets, new revenue models, and cross-industry inspiration.
- Ownership mentality: obsessed with business impact and growth potential, not just analysis volume or dashboards.
Your technical toolkit enables your business impact. We expect:
- Mastery of BI/visualization tools: Looker Studio, Tableau, Power BI, or similar. Build interactive dashboards that drive decisions.
- Strong SQL skills: Write complex queries, work with large datasets, optimize for performance, and join multiple data sources.
- Fluency in Python or R: statistical analysis, cohort analysis, modeling, TAM estimation, data manipulation.
- Experience with tag management and event-tracking tools (Google Tag Manager, GA4, Amplitude, Mixpanel, or similar) is sufficient to identify gaps, validate data quality, and independently expand coverage as needed.
- Experience building and managing data warehouses (BigQuery preferred): managing data sources, running pipelines, and ensuring data is structured for analysis.
- Data Engineering skills to self-execute analysis within GTM and BigQuery.
- Solid understanding of product metrics: retention, LTV, funnel analysis, cohort analysis, and unit economics
- Modeling & forecasting: build financial models, pricing models, revenue forecasts, unit economics.
Preferred Qualifications
- Bachelor's or Master's degree in Data Science, Statistics, Economics, Computer Science, or Mathematics, combined with strong Product and Marketing education and/or expertise.
- Experience with subscription/pricing models or monetization strategy.
- Experience with event tracking and building & managing data warehouses.
- Knowledge of causal inference and advanced statistical methods.
- Exposure to machine learning applications in product development.
- Previous experience in OTAs, TravelTech, FinTech, LegalTech, or SaaS environments.
Why You Will Love Working With Us
- Remote-first culture with flexible start and end times. Your working hours will be easily recorded in our time and work activity-tracking application, allowing you to tailor your workday to your personal needs and capacities.
- Paid Time Off & Public Holidays, because work-life balance matters.
- Professional Growth Opportunities –> work on a global expansion, new product and services development, and new market entry.
- Dynamic work and a chance to learn how to utilize your skills in an absolutely new way.
- Supportive Team Culture – Work with intelligent, passionate, and friendly colleagues who value collaboration.
- International Team - our colleagues are located in 18 countries worldwide.
Work Arrangement: Indefinite-Term Contract / B2B / Service Agreement
Ready to Apply?
If you meet these key requirements and are ready to contribute to a truly impactful mission, please apply and invest in your further growth.
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