Triarchy Solutions
Website:
triarchysolutions.com
Job details:
Company Description Triarchy Solutions LLP is a rapidly growing B2B demand generation company providing services such as content syndication, account-based marketing strategy and implementation, ABM data, and first-party B2B data generation. Operating across North America, EMEA, APAC, and LATAM, the company supports global clients through sophisticated multi-channel marketing campaigns. Since 2015, Triarchy Solutions has built a team with extensive experience in marketing, technology, operations, sales, and consulting to drive measurable client growth. With a global B2B database of over 62 million contacts, the team has delivered more than 1 million qualified leads and completed over 18,000 campaigns, maintaining high accuracy and strict compliance with GDPR, CASL, and CCPA. Triarchy Solutions is known for competitive pricing, timely delivery, and strong expertise in MQL, HQL, and intent-based campaigns.
Role Description The Senior Process Executive is a full-time, on-site role based in Ahmedabad, responsible for overseeing end-to-end process execution in support of demand generation and marketing campaigns. The role involves managing customer interactions, ensuring high-quality customer service, monitoring process performance, and identifying areas for improvement. Day-to-day tasks include handling customer queries, coordinating with internal teams, documenting process workflows, and maintaining accurate records to support campaign delivery. The Senior Process Executive also contributes to meeting service-level agreements, ensuring customer satisfaction, and supporting data integrity and compliance standards. This role requires proactive problem-solving, clear communication, and the ability to work in a fast-paced, target-driven environment.
Qualifications
- Candidates should possess strong customer-facing skills, including Customer Support, Customer Service, and a focus on Customer Satisfaction.
- Candidates should possess excellent Communication skills for interacting with clients, internal teams, and stakeholders.
- Candidates should possess solid Analytical Skills to interpret data, monitor process metrics, and identify operational improvements.
- Relevant experience in process management, operations, or B2B demand generation environments is beneficial.
- Ability to work with CRM tools, spreadsheets, and basic reporting dashboards is preferred.
- Bachelor’s degree in business, marketing, operations, or a related field is advantageous.
- Strong attention to detail, time management, and the ability to meet deadlines in a high-volume setting are important.
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