Website:
fabconnect.co.in
Job details:
A🚀 We’re Hiring | Senior Platform Administrator – Xurrent & HaloPSA
We are looking for an experienced Senior Platform Administrator to take ownership of its Xurrent Enterprise Service Management platform and HaloPSA environment.
This is a senior platform-focused opportunity for an administrator with strong experience in IT Service Management, workflow automation, platform governance, integrations, reporting, and enterprise service operations.
📍 Location: Remote – India
🕒 Working Hours: Must overlap with Australian Eastern business hours — AEST/AEDT
💼 Experience Required: 6–8+ Years
💰 CTC: Up to ₹25 LPA
🏢 Department: Service Operations / Managed Services
⚙️ Primary Platform: Xurrent – 70%
⚙️ Secondary Platform: HaloPSA – 30%
About the Role
The Senior Platform Administrator will be responsible for the administration, configuration, governance, support, optimisation, and continuous improvement of Fusion5’s Xurrent and HaloPSA platforms.
The successful candidate will ensure that both platforms remain secure, scalable, reliable, and aligned with business and service-delivery objectives.
The role will work closely with teams across:
• Service Operations
• Managed Services
• Professional Services
• Infrastructure
• Security
• Applications
• Customer Support
• Business Operations
• Australia and New Zealand stakeholders
Primary Responsibility – Xurrent Administration
The role will spend approximately 70% of its time managing and enhancing the Xurrent platform.
Key responsibilities include:
✔ Administering and maintaining the Xurrent platform
✔ Managing users, roles, permissions, security groups, and access controls
✔ Configuring workflows, approvals, escalations, notifications, and request templates
✔ Managing service offerings, service hierarchies, and organisational structures
✔ Supporting Incident, Request, Problem, Change, and Knowledge Management processes
✔ Administering the Service Catalogue and service portfolio
✔ Configuring SLA policies, routing rules, and service-management processes
✔ Maintaining platform governance and configuration standards
✔ Supporting service owners with service portfolio administration
✔ Monitoring platform health, adoption, utilisation, and operational effectiveness
✔ Improving platform performance and user experience
✔ Supporting Enterprise Service Management initiatives across business functions
Secondary Responsibility – HaloPSA Administration
The role will spend approximately 30% of its time supporting and administering HaloPSA.
Key responsibilities include:
✔ Administering and maintaining the HaloPSA platform
✔ Configuring ticket workflows, teams, queues, and service-desk processes
✔ Managing customer records, contracts, assets, and service-catalogue structures
✔ Configuring automation rules, notifications, and workflow processes
✔ Supporting customer support and Managed Services delivery operations
✔ Assisting with billing-related operational processes
✔ Supporting project, task, and work-order administration
✔ Managing ticket lifecycle and service-delivery workflows
✔ Supporting Professional Services Automation processes
✔ Improving HaloPSA adoption and operational efficiency
Workflow and Automation
The selected candidate will play a key role in improving business workflows and reducing manual effort.
Responsibilities include:
✔ Designing and maintaining business workflows
✔ Configuring automation rules and process orchestration
✔ Identifying opportunities to automate repetitive activities
✔ Implementing workflow improvements aligned with business objectives
✔ Enhancing ticket classification, routing, and knowledge processes
✔ Supporting AI-assisted service-management capabilities where applicable
✔ Improving operational efficiency across service-delivery teams
Platform Integrations
The administrator will support integrations between Xurrent, HaloPSA, and other enterprise platforms.
Integration areas may include:
• Microsoft 365
• Microsoft Entra ID / Azure AD
• Monitoring and alerting platforms
• Documentation systems
• Collaboration tools
• Reporting and analytics solutions
• Enterprise business applications
The role will also be responsible for troubleshooting integration issues, supporting API-based integrations, and coordinating remediation activities with technical teams.
Reporting and Analytics
✔ Build and maintain operational dashboards
✔ Develop KPI, SLA, backlog, and service-performance reports
✔ Monitor ticket volumes, service health, and operational trends
✔ Analyse platform adoption and utilisation
✔ Provide recommendations for process and platform improvements
✔ Support executive and management reporting requirements
✔ Develop meaningful insights for service owners and business stakeholders
Stakeholder Engagement
✔ Gather and document business and technical requirements
✔ Translate business needs into scalable platform solutions
✔ Provide platform guidance and service-management best practices
✔ Work closely with geographically distributed teams
✔ Support platform adoption and user training initiatives
✔ Coordinate with technical, operational, and business stakeholders
✔ Communicate platform changes, risks, and improvement opportunities clearly
Governance and Documentation
✔ Maintain platform configuration and technical documentation
✔ Develop support procedures and knowledge articles
✔ Maintain change logs and configuration records
✔ Ensure alignment with governance, security, and audit requirements
✔ Support platform upgrades and release-management activities
✔ Maintain consistent administration and configuration standards
✔ Ensure platform changes follow approved change-management processes
Mandatory Experience
✅ Minimum 8 years of enterprise application or platform administration experience
✅ Minimum 5 years of experience working with ITSM or Service Management platforms
✅ Strong understanding of ITIL-based service-management processes
✅ Experience configuring workflows, approvals, escalations, and automation
✅ Experience administering service catalogues and SLA frameworks
✅ Strong knowledge of role-based access controls and platform security
✅ Experience with reporting, dashboards, and operational analytics
✅ Experience supporting APIs and enterprise-system integrations
✅ Strong knowledge of platform governance and configuration management
✅ Experience working with enterprise service operations
Relevant Platform Experience
Candidates should have administration experience with one or more of the following:
• Xurrent / 4me
• HaloPSA
• ServiceNow
• Jira Service Management
• Ivanti
• Freshservice
• ManageEngine ServiceDesk Plus
Direct experience with Xurrent and HaloPSA will be highly preferred.
Educational Qualification
🎓 Bachelor’s Degree in:
• Information Technology
• Computer Science
• Engineering
• Related technical discipline
Equivalent practical experience may also be considered.
Preferred Certifications
Candidates holding any of the following certifications will have an advantage:
✅ Xurrent Administrator Certification
✅ ITIL Foundation or higher
✅ HaloPSA Certification
✅ ServiceNow CSA or Implementation Certification
✅ Jira Service Management Certification
Desirable Experience
⭐ Managed Service Provider industry experience
⭐ Enterprise Service Management programme experience
⭐ Professional Services Automation platform experience
⭐ Managed Services operations exposure
⭐ Knowledge-management and self-service portal implementation
⭐ AI-assisted service-management capabilities
⭐ Experience working with Australian or New Zealand stakeholders
⭐ Experience supporting distributed and remote teams
What We’re Looking For
The ideal candidate should be:
✔ Technically strong and process-oriented
✔ Experienced in enterprise platform administration
✔ Skilled in stakeholder and requirement management
✔ Capable of working independently with ownership
✔ Strong in troubleshooting and root-cause analysis
✔ Comfortable managing multiple business requirements
✔ Able to design scalable and sustainable platform solutions
✔ Proactive in identifying automation and improvement opportunities
✔ Comfortable working with Australian Eastern business-hour overlap
📩 Interested candidates can share their updated resumes at:
hr@fabconnect.co
📞 Contact: +91 99450 34759
Please mention “Senior Xurrent & HaloPSA Administrator” in the email subject line.
Know a suitable candidate? Tag them or share this opportunity within your professional network.
#Hiring #Xurrent #4me #HaloPSA #PlatformAdministrator #ITSM #ITIL #ServiceManagement #ManagedServices #ServiceNow #JiraServiceManagement #WorkflowAutomation #EnterpriseServiceManagement #RemoteJobs #IndiaJobs #TechHiring #Fusion5
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