Capgemini
Website:
capgemini.com
Job details:
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
- Act as the L3 technical escalation point for complex macOS Workplace incidents, problems, and service requests.
- Design, implement, and maintain Microsoft Intune policies, configuration profiles, compliance policies, and security baselines for macOS devices.
- Manage macOS lifecycle including Apple Business Manager (ABM), Automated Device Enrollment (ADE/DEP), provisioning, zero-touch deployment, and patch management.
- Manage macOS lifecycle including Apple Business Manager (ABM), Automated Device Enrollment (ADE/DEP), provisioning, zero-touch deployment, and patch management.
- Troubleshoot advanced macOS configuration, application compatibility, enrollment, compliance, and policy-related issues.
- Drive continuous service improvement through standardization, automation, scripting (Bash/Shell), and technical innovation.
- Collaborate with Product Owners, Security teams, Workplace Leads, and other technical experts to improve service stability and user experience.
- Create and maintain technical documentation, runbooks, knowledge articles, and operational procedures while mentoring support teams.
Your Profile
- 5+ years of experience in Endpoint Engineering, Workplace Management, or Digital Workplace Services with a strong focus on macOS administration.
- Hands-on expertise in Microsoft Intune, Mobile Device Management (MDM), compliance policies, Conditional Access, Autopilot concepts, and endpoint security management.
- Strong experience with Apple ecosystem technologies including Apple Business Manager (ABM), Automated Device Enrollment (ADE/DEP), and Apple VPP.
- Good knowledge of macOS enterprise administration, troubleshooting, application deployments, device compliance, and operating system lifecycle management.
- Experience with endpoint security solutions including Microsoft Defender, FileVault encryption, device hardening, and security baselines.
- Proficiency in automation and scripting using Bash, Shell scripting, and configuration automation techniques.
- Working knowledge of enterprise Windows and macOS environments in global, standardized Digital Workplace ecosystems.
- Good understanding of ITIL processes including Incident, Problem, Change, and Release Management.
- Strong analytical, problem-solving, and stakeholder management skills with excellent communication in English.
What Will You Love Working At Capgemini
- Work with modern endpoint technologies including Microsoft Intune, Apple Business Manager, Microsoft Defender, Zero-Touch Provisioning, and Digital Employee Experience (DEX) solutions.
- Collaborate with global teams to deliver secure, scalable, and standardized workplace services across enterprise macOS and Windows environments.
- Drive innovation through automation, scripting, endpoint modernization, and continuous service improvement initiatives.
- Gain exposure to enterprise-scale device management, security compliance, cloud-based endpoint solutions, and workplace transformation programs.
- Build your career through opportunities in Workplace Engineering, Endpoint Architecture, Modern Device Management, and Digital Workplace Consulting.
- Thrive in a diverse, inclusive, and collaborative environment that encourages knowledge sharing, technical leadership, and professional growth.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
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