Savino Del Bene
Website:
savinodelbene.com
Job details:
Senior Manager – Operations (Ocean Freight)
Job Purpose:
Responsible for managing and overseeing Ocean Freight Operations, ensuring efficient shipment execution, operational excellence, customer satisfaction and compliance with company procedures.
Key Responsibilities:
- Manage end-to-end Ocean Import & Export Operations across assigned locations.
- Lead and monitor regional/branch operations teams and ensure optimum productivity.
- Ensure timely shipment processing, documentation, billing coordination and file closure.
- Monitor operational KPIs, pending shipments, customer escalations and service quality.
- Drive process standardization, operational efficiency and cost control.
- Coordinate with shipping lines, overseas offices, customers and internal stakeholders.
- Identify operational gaps and implement corrective actions.
- Mentor and develop the operations team and support manpower planning.
- Prepare operational MIS and provide regular updates to management.
Experience & Qualification:
- Graduate/Postgraduate in Logistics, Supply Chain or related field.
- 12–15+ years of experience in Ocean Freight Operations, preferably in freight forwarding/MNC environment.
- Strong knowledge of Ocean Import & Export processes.
- Excellent leadership, customer management, problem-solving and communication skills.
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