Sitel Group
Website:
foundever.com
Job details:
About Foundever ™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter
Job Summary
Foundever is seeking an experienced Network Operations Engineer (L3) to take senior technical ownership of our most complex, high-impact network incidents and keep our global network running. Sitting at the top of the network operations escalation path, you will be the senior authority for Priority 1 and Priority 2 incidents — leading incident response, driving root-cause analysis, and delivering the projects, automation and process improvements that stop problems from recurring.
This is a hands-on, high-trust role for an engineer who wants to own outcomes across routing & switching, data centre networking, SD-WAN, load balancing and security (Cisco ASA, FTD, Umbrella and Checkpoint), working alongside experienced peers in a 24×7 follow-the-sun team.
Responsibilities:
- Own and resolve escalated Priority 1 and Priority 2 network incidents; act as the senior point of escalation for L1 and L2 engineers and communicate high-impact issues to stakeholders.
- Lead root-cause analysis and post-incident reviews, driving permanent fixes and process improvement.
- Lead network projects — upgrades, migrations and installations — delivering on time and within budget.
- Support, Design and deploy LAN, WAN, WLAN and SD-WAN solutions for high availability and redundancy.
- Configure and manage routers, switches, firewalls and load balancers (Cisco, Checkpoint, F5, Kemp).
- Monitor network performance and capacity using Entuity, Meraki and LiveAction; proactively identify and prevent issues.
- Drive the adoption of agentic AI within network operations processes to improve overall visibility and responsiveness.
- Enforce network security policies and support audit and compliance closure (PCI DSS, ISO 27001, NIST, GDPR).
- Maintain network documentation, diagrams and SOPs in the GNS wiki.
- Coordinate with vendors for critical and escalated issues.
- Work as part of a 24×7 rotational, follow-the-sun operations/engineering team.
Qualifications:
- 7+ years in network and security engineering and operations, including L3 / escalation experience.
- Deep routing and switching: BGP, OSPF, EIGRP, MPLS.
- Hands-on across the stack: Cisco ASR/ISR, Catalyst 9500/9300/9200, Nexus and Meraki (MS/MR/MX); firewalls and VPNs (Cisco ASA, FTD, Checkpoint, Umbrella); load balancers (F5, Kemp); proxy and content filtering (Cisco WSA, Skyhigh / McAfee Web Gateway).
- Network monitoring with Entuity, SolarWinds or LiveAction.
- CCNP (Enterprise, Data Center or Security) strongly preferred; bachelor’s in Engineering / Science / IT (or equivalent experience) preferred.
- Willing and able to work 24×7 rotational shifts.
Additional Skills that Would Be Beneficial:
- Cloud networking experience (AWS, Azure or Google Cloud).
- Network automation (Python, Ansible).
- Experience in enterprise, financial and data centre environments.
Technical Skills & Qualification:
- Education (if beyond High School or equivalent): Preferred - Bachelor in Engineering - Computers / Electronics / Communication or related field, Graduate/Post Graduate in Science/Math/IT
- Cisco Certified Network Professional Enterprise / Data Center / Security would be an added advantage.
- Willing to work in a 24x7 rotational shift.
Benefits:
- Senior technical ownership — you sit at the top of the escalation path and own how our global network performs.
- Professional growth — support for CCNP and cloud networking certifications, and exposure to large-scale transformation work.
- Competitive compensation — attractive salary and incentive eligibility.
- A supportive, global team operating a modern follow-the-sun model.
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