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Job details:
Location - Mumbai
Industry - 3PL ( Automobile Industry)
Experience - 12+ years
Job Purpose
To foster culture of safety and quality along with high performance across logistics division, aligning daily operations with budgeted financial goals and customer satisfaction metrics (SLA’s).
Key Responsibilities -
Transport Operations: Lead and manage end-to-end trailer transportation operations across multiple customer locations.
Fleet Utilization & Operational Efficiency: Ensure achievement of daily, weekly, and monthly operational targets in line with business plans.
Service Delivery & On-time Performance: Maximise trailer utilisation, fleet productivity, and operational efficiency.
Daily Dispatch Adherence: Ensure 100% on-time vehicle placement, dispatches, transit performance, and proof of delivery.
Operational Performance: Manage and drive daily operations, team productivity as per budgets, Review SOPs.
Quality Assurance: Ensure Zero Handling Damages at all sites, meet or exceed established operational quality standards.
Team Development: Lead, mentor and develop the 450+ staff workforce to build a high-performing & kaizen culture .
Customer Relations & KPI Compliance- Customers Connect: Maintain proactive communication with customers to align business requirements.
Delivery: Secure 100% on-time, damage-free dispatches and destination deliveries.
SLA Maintenance: Keep meticulous records and lead initiatives to meet client KPIs (on-time dispatches, deliveries, and damage control).
Budgets & Cost Control -
Budgets: Lead & Coordinate with finance team & site managers for preparing business wise budget and monitor it.
Operational Cost Acumen: Deep understanding of logistics cost drivers (fuel costs, trailer maintenance costs and labour laws regarding wages/overtime).
Data Literacy: Ability to prepare & understand basic Profit & Loss (P&L) statements, interpret variance reports, and translate raw data into cost-saving field actions.
Compliance, Agreements & MIS reports - Monitor 100 % compliance at each site, ensure timely agreement renewals & Conduct Weekly Reviews with team and Prepare Monthly MIS reports & present to management in Power Points.
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