Website:
groundzero.community
Job details:
Role: Senior Manager - Technology, Mumbai (Dadar East)
Experience: 5+ years
Salary: upto 12 LPA
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About the Role
The Senior Manager – Technology will lead the organisation's digital transformation, strengthen internal MIS capabilities, oversee technology vendors, improve reporting systems, and build a scalable technology infrastructure.
Currently, the organisation manages multiple program verticals across its educational and skill-building initiatives. The internal team includes MIS Executives who handle day-to-day data entry and routine operations, but rely on external software vendors and consultants for frontend, backend, database support, API-connected dashboard integrations, server management, and Business Intelligence tooling.
The Senior Manager – Technology will bridge this gap by building in-house technical capacity, taking ownership of the technology roadmap, and serving as the primary point of accountability for MIS performance across the organization.
Key Responsibilities
Strategic Guidance & Technology Oversight
- Monitor overall MIS operations, reporting systems, and workflow processes across all departments.
- Provide strategic direction and governance to ensure smooth implementation and adoption of technology systems.
- Support the rollout of the digital roadmap and automation processes.
Team Capacity Building & Mentorship
- Conduct guidance, troubleshooting, and skill-building sessions for Junior MIS staff and operational teams.
- Build internal team capacity to understand, manage, and utilize dashboards, reporting tools, and MIS platforms effectively.
- Foster a collaborative, tech-forward culture across program teams.
Vendor & Consultant Coordination
- Act as the main point of contact for external tech consultants on strategic planning and infrastructure improvements.
- Coordinate with external software vendors for system development, feature enhancements, timeline adherence, and issue resolution.
- Oversee vendor deliverables, service level agreements (SLAs), and technology contracts.
Dashboard Management & Technical Troubleshooting
- Design, prepare, and maintain operational and executive dashboards for management visibility and strategic decision-making.
- Actively troubleshoot complex MIS challenges, including server errors, data integration issues across API connections, and system bugs.
- Coordinate bug-fixing efforts and ensure high data integrity across all platforms.
Qualification & Experience
- Education: Master's degree in Computer Science, Computer Applications, Information Technology, or a related field.
- Experience: Minimum 5 years of progressive experience in technology or MIS leadership roles.
- Proven track record in managing technology infrastructure, dashboard platforms, data workflows, and vendor relationships.
- Prior experience in the non-profit, social impact, or education sector is a strong advantage.
Desired Skills & Competencies
- Technology & Data: Strategic understanding of integrated MIS systems, data platforms, business intelligence (BI) tools, cost-effective tech solutions, and automation frameworks.
- Dashboarding: Hands-on expertise in developing, maintaining, and interpreting complex data dashboards.
- Communication: Ability to bridge technical concepts for non-technical stakeholders and drive user adoption across diverse teams.
- Analytical & Operational Mindset: Ability to optimize systems and leverage data to drive operational efficiency and executive decision-making.
Personal Attributes
- Strategic, analytical, and structured thinker.
- Strong project management skills with the ability to prioritize and multitask effectively.
- Passionate about leveraging technology to drive social impact.
- Openness to traveling locally and working flexible hours when required.
Terms & Operational Guidelines
- Working Days: Monday to Saturday with 2nd and 4th Saturday off.
Professional Support & Mentorship
As part of a three-year technology enhancement program, the selected candidate will receive ongoing mentorship and guidance from a dedicated Technology Consultant. This includes onboarding support, regular review sessions, strategic advice on technology architecture, and shared best practices to build long-term technology leadership within the organization.
Hiring Process:
Step 1: Resume Shortlisting
Step 2: R1 with HR
Step 3: Leadership interview round (could be split in two)
More details: https://groundzero.community/
Click on Apply to know more.
