Qualicentric
Website:
qualicentric.com
Job details:
The Opportunity
Qualicentric runs an established US bookkeeping and accounting delivery practice — a team of roughly ten accountants handling bookkeeping, month-end close, and reporting for US small and mid-market clients. The practice works, and now we want to level it up: tighten the operating engine, raise the quality bar, and build the structure to scale it several times over.
We are also moving the wider firm toward an outcome-based, fixed-fee model powered by automation and AI — a shift away from the headcount-based offshore norm. This role sits at the centre of both: stabilise and strengthen what exists today, then build the bigger, smarter practice of tomorrow.
Who We're Looking For
Someone who has personally run a comparable US bookkeeping / accounting delivery practice in a KPO or outsourcing environment — not just managed a team, but owned the quality, economics, and growth of a book of US clients. You bring deep, hands-on US accounting expertise, the operational instinct to run a tight delivery engine, and the leadership to build one that scales.
Four things matter most in this role: strong communication and client presence, sharp accounting fundamentals, an uncompromising quality bar, and the flexibility to adapt across clients, priorities, and US time zones. If those are your strengths, this is a role you will thrive in.
What You'll Own
Delivery & Quality
- Own end-to-end delivery for the US bookkeeping & accounting book — quality, accuracy, timeliness, and SLA adherence across bookkeeping, month-end close, and reporting.
- Run delivery governance: capacity planning, resource allocation, utilization, WIP, and quality reviews, with clear performance metrics.
- Surface and resolve delivery risks, dependencies, and scope issues early — maintaining a zero-surprise culture with clients and internally.
- Own the practice's operational economics — utilization, realization, and profitability, not just output.
Team Leadership
- Lead, mentor, and develop the accounting team — accountants, seniors, and managers — setting clear expectations and holding accountability for outcomes.
- Build leadership depth and succession by growing managers into owners, and close capability gaps through targeted coaching and training.
- Design the team structure and hiring plan to scale the practice as the client base grows.
Client Partnership
- Work closely with clients day to day — interacting regularly, building trust, and taking complete, end-to-end ownership of every deliverable.
- Support clients on the FP&A and strategy side — budgeting, forecasting, and the analysis that shapes their business decisions — not just the books.
- Partner with clients as a trusted advisor, presenting month-end results, cash flow, and operational insight in clear, confident communication.
- Act as the senior escalation point for complex delivery and accounting matters, with proactive updates on risks, delays, and corrective actions.
- Partner with Business Development on onboarding, solutioning, account expansion, and cross-sell.
Process, Technology & AI
- Standardise SOPs, quality controls, and delivery processes across accounts so quality is repeatable, not personality-dependent.
- Champion automation, AI-enabled workflows, and data-driven dashboards to lift efficiency, quality, and client experience.
- Help drive the firm's transition to an outcome-based delivery model.
Qualifications
- 10+ years in Finance & Accounting, with 4–5+ years leading teams — ideally in outsourcing, KPO, or a CA/CPA environment.
- Proven track record running a US F&A delivery practice: leading delivery teams, driving operational excellence, and building scalable functions in a client-facing setting.
- Strong US GAAP knowledge across month-end close, bookkeeping, financial reporting, AP/AR, and FP&A.
- Excellent written and verbal business English, with the communication skills and presence to hold senior client relationships directly.
- An uncompromising eye for quality and accuracy, paired with the flexibility to adapt across clients, shifting priorities, and US time zones.
- Comfort supporting clients beyond the books — on FP&A, budgeting, forecasting, and the strategy conversations that come with them.
- CA, CPA, ACCA, CMA, or equivalent preferred.
- Hands-on with QuickBooks, Xero, Bill.com, Ramp, or similar; exposure to AI/automation in accounting is a strong plus.
What We Offer
This is structured as an operator's role with an owner's upside. We want the person who runs this practice to think — and be rewarded — like a builder, not a caretaker.
- A competitive fixed salary, benchmarked to senior F&A outsourcing roles.
- Performance-linked upside tied to the practice's profitability — you share directly in the margin you help grow.
- A share of the new business you bring in, rewarding origination on top of delivery.
- A defined path to partner — this role is built to grow into an ownership stake in the practice as you deliver against clear milestones.
- Real ownership from day one — the mandate to build and scale, with direct visibility to the founders.
- Direct exposure to US clients, complex F&A engagements, and a front-row seat in the AI-driven transformation of the industry.
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