Travenza Holidays
Website:
travenzholidays.com
Job details:
ABOUT THE ROLE
We are looking for a Senior International Ticketing Executive with strong hands-on experience in international air ticketing and Amadeus GDS.
This is a core ticketing role for someone who can independently manage complex PNRs, reissues, refunds, cancellations, fare changes and urgent ticketing requirements while maintaining high accuracy.
If you are someone who understands the agency side of international ticketing, takes ownership of your files and can work confidently under pressure, we would like to hear from you.
Please note: This is NOT an airline BPO, call-centre or customer-support role.
KEY RESPONSIBILITIES
- Handle international air ticketing end-to-end using Amadeus
- Create, modify and manage PNRs and ticket issuance
- Handle reissues, refunds, cancellations, voids and fare changes
- Manage complex and time-sensitive ticketing requests
- Work with consolidators, NDC platforms and airline portals
- Queue PNRs and efficiently manage multiple files
- Handle group bookings and special fare requirements
- Coordinate with airlines, consolidators and internal teams whenever required
- Ensure ticketing accuracy, fare compliance and timely issuance
- Handle high-volume ticketing operations without compromising accuracy
- Take complete ownership of assigned PNRs and resolve issues proactively
- Support and guide junior ticketing team members when required
MANDATORY REQUIREMENTS
- 2+ years of hands-on international ticketing experience in a travel agency
- Strong working knowledge of Amadeus GDS
- Proven experience in international air ticketing
- Strong knowledge of reissues, refunds, cancellations, voids and fare rules
- Experience working with consolidators / NDC platforms / airline portals
- Ability to independently manage PNRs from creation to ticket closure
- Strong attention to detail and numerical accuracy
- Ability to work calmly and effectively under pressure
- Strong ownership, accountability and problem-solving skills
GOOD TO HAVE
- Experience handling group bookings
- Knowledge of multiple international markets and airline fare structures
- Experience mentoring or guiding junior ticketing executives
- Exposure to multiple GDS / NDC platforms
PROFILES WE WILL NOT CONSIDER
❌ Airline BPO / Call Centre profiles
❌ Customer support-only profiles
❌ Candidates with only domestic ticketing experience
❌ Candidates without practical Amadeus experience
❌ Profiles with less than 2 years of relevant agency ticketing experience
❌ Candidates uncomfortable handling reissues, refunds and complex PNRs
❌ Profiles with frequent short-term job changes
WHAT WE VALUE
Accuracy. Ownership. Speed. Problem-solving. Accountability.
We are looking for someone who doesn't simply issue tickets, but can take complete responsibility for the ticketing process and get things resolved when situations become complicated.
Click on Apply to know more.
