Foiwe Info Global Solutions
Website:
foiwe.com
Company:
https://www.linkedin.com/company/foiwe
Seniority: Mid-Senior level
Industries: IT Services and IT Consulting
Job details:
We are looking for a professional and customer-focused Senior Customer Support Executive to handle customer queries and provide timely resolutions through email communication. The ideal candidate should have excellent written communication skills and the ability to handle customers professionally.
Key Responsibilities
- Respond to customer queries and concerns through email in a timely and professional manner.
- Understand customer issues and provide accurate and appropriate resolutions.
- Maintain proper communication records and update customer information when required.
- Follow company processes and guidelines while handling customer requests.
- Escalate complex or unresolved issues to the concerned team.
- Maintain quality, accuracy, and response-time standards.
- Coordinate with internal teams to resolve customer issues effectively.
- Ensure a positive customer experience through professional written communication.
Requirements
- Minimum 1 year of experience in Email Support / Customer Support / International Email Support.
- Excellent written and verbal communication skills.
- Strong English grammar, spelling, and sentence construction.
- Good typing speed and attention to detail.
- Ability to handle multiple customer queries efficiently.
- Good problem-solving and analytical skills.
- Comfortable working in a fast-paced customer support environment.
- Basic knowledge of MS Office and email communication tools.
Preferred Skills
Email Handling | Customer Support | Written Communication | Problem Solving | Customer Service | MS Office | Typing Skills
- Immediate Joiners / Short Notice Candidates preferred.
Click on Apply to know more.
