- Location
- Mumbai, Maharashtra, India
- Job type
- Full-time
Required skills
- customer service
- data sheets
- technical support
About the role
CIRCOR International, Inc.
Website:
circor.com
Job details:
Principal Activities
- Responsible for workload allocation, management reporting, assist team members on day-to-day activities.
- Responsible for team deliverables. Once a task is assigned to a team member, that team member will be the direct point of contact
- Able to provide inputs to optimize and improved the Selection Program for all types of Pumps in the portfolio of Allweiler India
- Focus on standardization of processes and systems in Technical sales and Customer Service.
- Review and assist in Techno-commercial proposals; Should be able to provide technical support to the customers.
- Responsible for achieving the team KRAs and organization goals for the team.
- Drive improvement activities in the team & involve in process simplification actions.
- Provides technical assistance during the detailed engineering phase of inquiries and projects through product applications and specifications to provide an engineered solution for integration.
- Analyses specifications, application data sheets, inquiry data sheets or other similar documents to determine if the desired specifications can be met.
- Defines the products and their interrelationships to meet the functional and performance requirements.
- Verified / Prepares estimates/quotes for non-price listed products and other pertinent data required to satisfy customer requirements.
- Maintains and improves technical competency, staying current with changes in the industry.
- Completes and maintains all required paperwork, quotes, quote log, and other required documentation.
- Learns and understands customer's requirements and application to make appropriate product recommendations.
- Evaluates inquiries and specifications to create formal proposals for sales managers, distributors, and other customers.
- Ensure complete and correct handover of the orders to operation team
- Focus on driving efficient Kick off process
- Establish and track performance metrics, monitor the inside sales dashboard and benchmark against best practices to enhance service levels of technical sales and customer services team
Candidate Requirements
Knowledge Skills & Abilities
Technical Skills
- Should have experience in handling team
- Expert knowledge in international standards & specifications.
- Very good knowledge in materials and specifications used in the various industries, applications & different requirements
- Should have knowledge of key segments like Power Plants, Oil & Gas and other General Industries.
Soft Skills
- Listening and counselling skills.
- Team building and Leadership skills
- Communication and presentation skills.
- Negotiation & Influencing skills.
- Problem analysis and decision making, Analytical skills
Education & Experience
- Education: Graduate in Mechanical, Instrumentation or Chemical technology
- Experience: 12 + years of industry experience
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