Normet Group
Website:
normet.com
Job details:
We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.
Job Description
Job Title: Senior Executive – Sales Support
Location: Udaipur
Experience : 6-7 years
Industry: Industrial equipment manufacture, Sales support profile
Objective of the Role
The primary objective of the role is to provide end-to-end sales support to the sales and key account teams by ensuring efficient order processing, customer coordination, quotation management, tender documentation, sales reporting, and cross-functional collaboration. The role is responsible for enhancing customer satisfaction, improving sales process efficiency, and supporting revenue growth through accurate and timely execution of sales support activities.
Job Responsibility
- Sales Coordination & Order Management
- Prepare and process quotations, price offers, and sales-related documentation.
- Coordinate order booking, order execution, and delivery follow-up.
- Track order status and ensure timely communication with customers and the sales team.
- Support achievement of sales targets through effective backend coordination.
- Customer Support & Relationship Management
- Serve as the primary point of contact for customer inquiries related to orders, deliveries, and documentation.
- Coordinate with internal stakeholders to resolve customer issues promptly.
- Ensure high levels of customer satisfaction through timely response and follow-up.
- Tendering & Commercial Documentation
- Prepare and submit techno-commercial offers, tenders, bids, and contractual documents.
- Maintain and update customer records, contracts, and sales documentation.
- Ensure compliance with customer requirements and company policies.
- Sales MIS & Reporting
- Prepare daily, weekly, and monthly reports and dashboards.
- Track sales pipeline, order backlog, revenue forecasts, and business performance metrics.
- Support management reviews through accurate data analysis and reporting.
- Cross-functional Coordination
- Coordinate with Production, Supply Chain, Service, Finance, and Logistics teams for smooth order execution.
- Support contract manager for payment follow-up with customer.
Skills
Competencies (which are required for performing the above tasks)
- Advanced MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, dashboards).
- PowerPoint and presentation preparation.
- MIS reporting and data analysis.
- Commercial documentation and quotation preparation.
- ERP/CRM operation and report generation.
- Sales support and order management processes.
- Industrial equipment/products and customer support practices.
- Basic understanding of supply chain and logistics processes
Abilities
- Strong communication and interpersonal skills.
- Customer-centric approach.
- Analytical and problem-solving capabilities.
- Attention to detail and accuracy.
- Ability to manage multiple priorities and meet deadlines.
- Effective stakeholder coordination and teamwork.
Relevant Work Experience
- 6-7 years of experience in Sales Support, Commercial Operations, Tendering, Customer Service, or Sales Coordination.
- Experience in Industrial Equipment, Capital Goods, Mining Equipment, Engineering Products, or Manufacturing industries preferred.
Special Working Conditions
- Occasional travel for customer meetings, sales reviews, and plant visits.
- Ability to handle multiple customer requirements in a fast-paced business environment.
- Close coordination with cross-functional teams across different locations.
Education Qualification: Bachelor's Degree in Engineering Mechanical/Electrical/Industrial)
Reporting Manager: Rajesh Agrawal – Business Head – EQ & Services, Key accounts
Come and share your courage to shine with us!
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