Realatte Ventures LLP
Website:
realatte.com
Job details:
Job title:- Client Servicing Manager
Company: Realatte Ventures
Department: Client Servicing Manager
Location: Mumbai
Employment Type: Full-Time
Experience: 3+ years in client servicing, real estate, sales, or related fields
About Realatte Ventures:
Realatte Ventures is a real estate-focused agency committed to delivering a seamless and professional experience to clients throughout their property journey. We work closely with clients, developers, channel partners, and internal teams to ensure efficient communication, strong relationships, and successful transactions.
Role Overview:
We are looking for a proactive and customer-focused Client Servicing Manager to manage client relationships from initial enquiry through site visits, negotiations, booking, and post-sales coordination.
The ideal candidate should have excellent communication and relationship-management skills, strong follow-up abilities, and a good understanding of the real estate sales process.
Key Responsibilities:
Manage and maintain strong relationships with prospective and existing clients.
Understand client requirements, preferences, budgets, and property expectations.
Coordinate with the sales team to ensure timely and effective follow-ups on leads.
Handle client enquiries through calls, WhatsApp, email, and other communication channels.
Schedule and coordinate property site visits and meetings.
Maintain accurate records of client interactions, follow-ups, site visits, and lead status.
Act as a key point of contact between clients, sales executives, developers, and internal teams.
Ensure clients receive timely updates regarding projects, availability, pricing, offers, documentation, and booking processes.
Address client concerns and resolve issues professionally and promptly.
Follow up with clients after site visits and identify opportunities to move prospects toward closure.
Coordinate the booking, documentation, payment, and post-booking process wherever required.
Work closely with the sales team to improve client conversion and overall customer experience.
Prepare regular reports on leads, follow-ups, site visits, conversions, and pending client requirements.
Ensure a high level of professionalism and service throughout the customer journey.
Identify opportunities to improve client-servicing processes and overall customer satisfaction.
Key Skills & Competencies
Excellent verbal and written communication skills.
Strong interpersonal and relationship-management abilities.
Good negotiation, persuasion, and problem-solving skills.
Strong follow-up and coordination skills.
Customer-centric approach with a professional attitude.
Ability to manage multiple clients and priorities simultaneously.
Good working knowledge of CRM systems, MS Excel, Google Workspace, and WhatsApp Business.
Strong attention to detail and documentation skills.
Ability to work effectively with sales, marketing, and operations teams.
Knowledge of the real estate industry and property sales process will be an advantage.
Candidate Profile
Graduate in any discipline; MBA/PGDM in Sales, Marketing, or related fields is a plus.
3+ years of experience in client servicing, real estate, sales coordination, relationship management, or a similar role.
Candidates with experience in real estate brokerage, property consulting, developer sales, or channel sales will be preferred.
Should be confident, presentable, target-oriented, and comfortable communicating with HNI/UHNI and corporate clients where applicable.
Key Performance Indicators (KPIs)
Lead follow-up and response time.
Client engagement and retention.
Site visit coordination and conversion.
Client satisfaction and issue-resolution turnaround time.
Booking/conversion support.
Accuracy and timely updating of CRM records.
Overall quality of the client experience.
Click on Apply to know more.
