Website:
scriptassist.co.uk
Job details:
📍 India | Remote
🕒 Full time | UK business hours
💊 Epic Willow | Willow Inpatient | Willow Ambulatory | Pharmacy | Medication Management | EHR
Deep Epic Willow expertise. Broader pharmacy technology ownership.
Script Assist is looking for an experienced Epic Willow Analyst with hands-on expertise in Willow Inpatient, Willow Ambulatory, Epic Pharmacy or related medication-management workflows.
We are particularly interested in candidates currently or previously working as:
- Epic Willow Analyst
- Senior Epic Willow Analyst
- Epic Application Analyst
- Epic Willow Inpatient Analyst
- Epic Willow Ambulatory Analyst
- Epic Willow Consultant
- Epic Consultant
- Application Support Engineer – Epic Systems
- Healthcare Application Analyst
- Pharmacy Application Analyst
- Epic Certified Analyst
- Medication Management Analyst
Relevant backgrounds may include Epic Willow teams at Accenture, Deloitte, enGen Global, PrimEra Medical Technologies, Cognizant, HTC Global Services, UST or similar Epic implementation, consulting and healthcare technology organisations.
This is not another narrow Epic implementation role.
It is an opportunity to take deep Epic Willow pharmacy expertise and apply it across a broader end-to-end pharmacy technology platform.
About Script Assist
Script Assist is a UK healthcare technology company building the software and operating infrastructure behind complex private clinical and pharmacy services.
Our platform connects:
- Clinics
- Pharmacies
- Prescribers
- Patients
- Operational teams
and supports tens of thousands of structured clinical and pharmacy transactions every month.
Our pharmacy platform includes:
- Prescription receipt and processing
- Medication and product workflows
- Pharmacist and clinical review
- Dispensing
- Pharmacy work queues
- Medication and product data
- Stock and inventory
- Purchasing and supply
- Batch and expiry management
- Reconciliation
- Fulfilment and delivery
- Roles and permissions
- Integrations
- Reporting
- UAT and releases
- Operational exceptions
- Live production issues
We need someone who already understands how a sophisticated pharmacy or medication-management system behaves.
Your Epic Willow background
You are likely to have 2–6 years of relevant healthcare technology experience, including substantial hands-on Epic Willow experience.
Relevant expertise may include:
Epic Willow Inpatient
- Willow Inpatient
- Epic Pharmacy
- Inpatient pharmacy workflows
- Medication orders
- Pharmacist verification
- Medication queues
- Formulary / medication build
- Order configuration
- Medication safety
- Dispensing
- Medication preparation
- MAR / eMAR workflows
- FDB medication loads
- Medication master data
- Pharmacy automation
- Omnicell / Pyxis
- Error queues
- Pharmacy interfaces
- Service requests
- Incident management
- Production support
Epic Willow Ambulatory
- Willow Ambulatory
- Outpatient pharmacy
- Retail pharmacy
- Prescription processing
- Electronic prescriptions
- ePrescribing
- Prescription intake
- Fill processing
- Verification
- Dispensing
- Pharmacy charging
- Specialty pharmacy
- Pharmacy operations
- Willow Ambulatory configuration
Willow Inventory and adjacent areas
- Willow Inventory
- NDCs
- Medication inventory
- Purchasing
- Supplier data
- Receiving
- Stock movements
- Pharmacy inventory workflows
- Medication master data
- Dispensing system integrations
- Specialty Pharmacy
- Home Infusion
You do not need experience across all of these areas.
Deep expertise in either Willow Inpatient or Willow Ambulatory can be enough.
What matters most
We want someone who can explain:
How does this pharmacy workflow actually work, why is the system behaving this way, and what should happen instead?You should have experience with some combination of:
- Epic Willow configuration
- Epic application support
- Pharmacy workflow analysis
- Requirements
- Production incidents
- Service requests
- Root-cause analysis
- UAT
- Testing
- Upgrades
- Go-live
- Optimisation
- Client or end-user discussions
Pure testing experience without meaningful understanding of the underlying pharmacy workflow is unlikely to be sufficient.
What you will do at Script Assist
You will work directly with our Director of Pharmacy and across Pharmacy, Product, Engineering, QA, Operations and customers.
Your responsibilities will include:
- Understanding detailed pharmacy workflows
- Investigating difficult pharmacy-system problems
- Determining whether issues relate to workflow, configuration, data, integration, user process or software defects
- Reviewing pharmacy requirements
- Challenging requirements where there is a better workflow
- Translating pharmacy problems into clear product requirements
- Helping define correct system behaviour
- Identifying edge cases
- Supporting configuration decisions
- Participating in UAT
- Validating fixes and releases
- Investigating live production issues
- Improving pharmacy workflows
- Supporting implementation and optimisation
- Working directly with UK pharmacy stakeholders
- Identifying recurring product and operational problems
- Taking complex issues through to resolution
This is broader than maintaining one Epic module.
You will increasingly understand and influence an entire pharmacy platform.
Pharmacy and clinical background
A B.Pharm, PharmD, pharmacist qualification or other clinical background would be particularly valuable.
However, it is not mandatory if your Epic Willow pharmacy expertise is genuinely deep.
We are especially interested in candidates whose career looks like:
Pharmacy / clinical background → Epic Willow → healthcare technologybut strong non-clinical Willow specialists are also welcome.
Systems and product capability
You do not need to be a software engineer.
You do need to be comfortable reasoning about systems.
For example, if a pharmacy customer reports that a prescription has not reached the correct workflow, we need somebody who can investigate:
- What happened upstream?
- What status is the prescription in?
- What user actions occurred?
- Is the workflow configured correctly?
- Is data missing?
- Is an integration involved?
- Is the user following the correct process?
- Is this a software defect?
- What should Product or Engineering change?
That way of thinking is more important to us than your exact current title.
Customer capability
You will increasingly work directly with UK pharmacy customers.
You do not need to arrive as an experienced Account Manager.
We would rather develop customer ownership in an exceptional pharmacy-system specialist than try to teach deep pharmacy technology to a generic account manager.
However, you should already be able to:
- Explain systems clearly
- Work with pharmacists or clinical stakeholders
- Ask detailed questions
- Challenge assumptions professionally
- Own actions
- Communicate problems clearly
- Work independently
Excellent spoken and written English is important.
What we are looking for
Ideally:
- Approximately 2–6 years relevant experience
- Hands-on Epic Willow experience
- Willow Inpatient and/or Willow Ambulatory expertise
- Real pharmacy workflow knowledge
- Configuration, support or functional ownership
- Production issue / incident experience
- UAT and testing exposure
- Strong analytical problem solving
- Customer or stakeholder exposure
- Increasing ownership and independence
- Strong spoken and written English
- Comfortable working UK business hours from India
Particularly attractive:
- Active or previous Epic Willow certification
- B.Pharm / PharmD / pharmacist background
- Epic Willow Inpatient certification
- Epic Willow Ambulatory certification
- Willow Inventory
- Willow Specialty Pharmacy
- Willow Home Infusion
- Epic Beacon
- Omnicell / Pyxis exposure
- FDB / medication master data experience
- Retail or outpatient pharmacy workflows
Why this is a different next step
If you already know Epic Willow deeply, Script Assist gives you the opportunity to move beyond being the specialist responsible for one application module.
You can progressively influence:
- Pharmacy workflows
- Product design
- Customer requirements
- Dispensing
- Inventory
- Configuration
- Integrations
- UAT and releases
- Production operations
- Product priorities
- Pharmacy customer relationships
You will work directly with Script Assist’s Director of Pharmacy.
For the right person, this can develop into substantial leadership responsibility across our pharmacy technology and operations function.
If you have become genuinely expert in Epic Willow pharmacy workflows and want significantly broader ownership, we would like to hear from you.
Click on Apply to know more.
