Berkman Forwarding India
Website:
berkmanforwarding.nl
Job details:
Company Description Berkman Forwarding India provides integrated transport solutions across the supply chain for cargo moving to and from India for businesses worldwide. The company is part of Berkman Holding, a Netherlands-based enterprise with over 30 years of experience in global logistics. As a daughter company, Berkman Forwarding India benefits from established international networks and proven freight forwarding expertise. Team members join a growing organization focused on reliable service, operational efficiency, and strong customer relationships in international trade.
Role Description The Senior Customer Support Executive (Freight Forwarding) is a full-time, on-site role based in Jodhpur. This role is responsible for managing customer inquiries, coordinating shipment-related information, and ensuring timely and accurate communication with clients and internal operations teams. Daily activities include handling customer queries via phone and online channels, tracking shipments, resolving issues, and following up to ensure high customer satisfaction. The role also involves preparing and updating documentation, maintaining service records, and collaborating with sales and operations to meet service commitments. The executive is expected to proactively identify service gaps, suggest improvements, and maintain professional relationships with key accounts in the freight forwarding sector.
3 - 7 years of exp is must.
Qualifications
- Candidates should possess strong Customer Support and Customer Service skills to manage client interactions and resolve issues effectively.
- Candidates should possess skills in Customer Satisfaction, including follow-up, feedback handling, and relationship management to maintain high service standards.
- Candidates should possess Online Support capabilities to handle email, chat, and portal-based queries efficiently.
- Candidates should possess Technical Support skills to understand freight forwarding processes, shipment tracking systems, and basic logistics documentation.
- Relevant experience in freight forwarding, logistics, or international trade customer service is highly beneficial.
- Strong communication skills in English and local languages, with the ability to explain complex shipment details clearly.
- Ability to work on-site in Jodhpur, manage multiple tasks, and prioritize in a fast-paced environment.
- Proficiency with MS Office and cargo management or CRM systems; prior experience with logistics software is an advantage.
- Diploma or degree in Logistics, Supply Chain, Business, or a related field preferred.
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